Karen Marsh Email & Phone Number

Rochester, NY, US

Western NY, USA

I share the history and natural beauty of the Genesee Valley with families through interactive, immersive experiences and storytelling.

In this role, I provided crucial instructional design services for a clinical trials company's software training rollout, focused on developing and updating facilitator guides, user aids, and other training materials to ensure a seamless training experience for employees across various roles.

Madison, New Jersey, United States

• As the dedicated learning architect for Coldwell Banker, Anywhere Real Estate's flagship business, I led a team in designing and implementing branch manager and broker training program to enhance business operations.
• Developed innovative strategies to streamline processes and improve overall efficiency.
• Successfully increased agent retention rates by 20% through training program implementation.

Remote

As a consultant for PwC, I partnered with SMEs to design comprehensive eLearning courses on tax preparation essentials. By creating engaging visual storyboards and video content, I ensured that accounting and finance professionals were equipped with the necessary knowledge to navigate complex regulations and requirements.

Remote

Researched, wrote, evaluated, and edited content for online learning programs. Reviewed and edited videos in Vyond, Virtual Instructor-led Learning (VILT) programs, and asynchronous eLearning using Articulate 360. Created content maps, facilitator’s guides, and participant guides and worked closely with the design and development teams to ensure that.

Remote

Collaborated with subject matter experts to develop online learning assets for a critical technology rollout. I excelled in organizational skills, relationship management, and storyboard design, receiving recognition for my contributions. Additionally, I facilitated over 40 virtual training classes through Zoom, ensuring a seamless learning experience for.

North Carolina, United States

Led interactive and engaging workshops to enhance manager competencies for NAVAIR bases in the Mid-Atlantic region. By effectively managing client relationships, course materials, and learning activities, I achieved a 95% participant satisfaction rate and improved manager effectiveness by 20%.

North Carolina, United States

• Led the successful development and delivery of a year-long "innovation black belt" program at Fidelity Investments, combining VILT, eLearning, and intensive boot camp sessions.
• Managed hands-on team projects and provided mentorship to high-potential managers, resulting in a significant increase in their innovation capabilities.
• Designed and implemented a comprehensive program that led to measurable improvements in manager performance and innovation mindset.

North Carolina, United States

Created a variety of training materials for both technical and sales staff. This included designing ILT, eLearning modules, and VODs to cater to different learning styles. Additionally, I developed and delivered continuing education training specifically tailored for project managers. Through my work, I aimed to enhance the skills and knowledge of.

New York, United States

Collaborated with healthcare providers, academics, and juvenile justice partners to design and deliver cutting-edge eLearning modules for behavioral health training and juvenile justice staff in NY State. The program received statewide recognition and was successfully deployed to 25 states in the US.

M.Ed., Training & Development

M.Ed. in Training & Development

Ba, Social Sciences