Answered, screened, and forwarded all incoming phone calls to appropriate employees or departments.Greeted and directed guests and walk-in customers, verifying visitors complete health checks, thermographic kiosk scans, and assigning Insta-Trace badges.Coordinated facility maintenance, scheduling service visits from vendors as needed.Created and emailed daily attendance lists, and maintained phone lists and contact information.Helped maintain travel calendars and… Show more Answered, screened, and forwarded all incoming phone calls to appropriate employees or departments.Greeted and directed guests and walk-in customers, verifying visitors complete health checks, thermographic kiosk scans, and assigning Insta-Trace badges.Coordinated facility maintenance, scheduling service visits from vendors as needed.Created and emailed daily attendance lists, and maintained phone lists and contact information.Helped maintain travel calendars and handled all aspects of bulk mailings as requested.Arranged guest travel accommodations and catering services for executive level meetings, ensuring setup of lunch and refreshments as needed.Managed office filing systems and provided customer service, facilitating problem resolution when appropriate personnel were unavailable.Responded to emergency calls, ensuring prompt resolution and communication with relevant teams. Show less

Co-hosted Hilton Honors Managers' receptions, interacting with members to enhance their stay experience.Managed credit card authorizations, processed forms, and promoted hotel events and amenities through designed flyers, signs, and brochures.Engaged with guests on social media platforms, ensuring high guest satisfaction and addressing inquiries about local attractions and services.

Processed up to 250 guest arrivals and departures daily, managing reservations and coordinating with housekeeping, maintenance, room service and security to address guest requests and issues.Ensured guest satisfaction through efficient room assignments and updates, maintaining high standards of service and communication.Assisted housekeeping with requests and deliveries, ensuring guest rooms met Hilton standards.