Karen Hebbard Email & Phone Number

Organized logistics and materials for leadership deliveries for virtual and F2F classrooms.Updated spreadsheets and databases to track, analyze and report on upcoming deliveries.Drafted email templates for different types of deliveries. Edited documents to improve accuracy of language, flow and readability.Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.Created Logistics Expert handbook to outline best practice procedures and maintained detailed administrative processes to drive efficiency and accuracy.Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service and created QA/QC process for virtual classroom deliveries.Managed two calendars to strategically coordinate meetings and session deliveries between team members and clients for virtual classroom deliveries.Assisted coworkers and staff members with special tasks on daily basis. STAR point for multiple types of complicated deliverables.Maintained upcoming scheduling reports for team leader.Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance in logistics.

Oversaw items in inventory and reordered before supplies diminished.Received and tracked environmental samples by initialing, dating and noting times of collection.Created client folders and distributed samples to labs depending on testing requirements.Calibrated and maintained instruments to keep equipment fully operational.Maintained documentation on all tests performed in lab.Processed environmental samples with a variety of required tests according to priority, most commonly upstream and downstream DNA analysis and petroleum quantification.Performed testing and quality control using approved laboratory procedures and instrumentation.Cleaned and sterilized tools and equipment to maximize purity of specimens.Prepared samples for shipping to subcontract labs and disposed of spent samples according to EPA standards.Interpreted and documented results of tests into active databases (LIMS) and communicated results to customers in report format.Maintained energy and enthusiasm in fast-paced environment.Received and processed supplies and chemicals into inventory management system.Collaborated with team members to achieve target results. Floated in five different laboratories and customer service depending on sample load and employee absence.

Knoxville, Tennessee

Cooperated with five laboratories, accounting and customer service to verify adherence to quality standards.Reported deviations from standard practices to supervisors.Monitored sample workflow and suggested improvements to daily functionality in regards to sample integration.Recorded, analyzed and distributed statistical information based on monthly and weekly QA audits. Documented inspection results by completing logs from conducting weekly audits.Updated quality control standards, methods and procedures to meet compliance requirements for various laboratories.Provided observations, took measurements and performed tests at various stages according to quality control plan.Managed and archived quality documentation and participated in internal and external quality audits.Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.Evaluated quality problems and performed assessments to identify and resolve issues through corrective actions.Calibrated instruments and scales in production area and quality lab and tracked maintenance schedules.Maintained employee training records and performed monthly employee evaluations on SOP knowledge.Created and validated Standard Operating Procedures for all testing laboratory procedures and maintained proper formatting.

Jupiter, Florida

- Oversaw daily laboratory operations including, but not limited to, verification of assay results, instrumentation calibration, assay and instrumentation troubleshooting as well as training of new employees and interns.- Was responsible for keeping stock and ordering supplies and chemicals.- Was in charge of the preparation and validation of Standard Operating Procedures and keeping track of control charts and various other records in a quality control setting. - Performed and oversaw special projects such as lignocellulosic biomass saccharification and starch conversion as well as analysis and quality control of production and competitor samples including enzyme activity and protein quantification assays in addition to stability studies and pH and temperature profiles of products.

Boynton Beach, Florida

Tasks consisted of managing employees, preparing cash drawers and deposits, setting up displays and preparing for new inventory weekly, receiving and ordering new inventory and general customer service. Employee of the month twice within six months.

Boynton Beach, Florida

I oversaw all three stores in absence of Manager. Daily duties consist of customer service, general food prep, cleaning equipment, preparation of new products, stocking, checking and updating inventory.

Transported patients between Nuclear Medicine and Battjes Vascular Institute. There was also some minor clerical work.

Bs, Biotechnology, Molecular Biology And Microbiology

International Baccalaureate Diploma, International Baccalaureate

Activities and Societies: National Honor Society, Key Club