Karen Ruby Email & Phone Number

• Drive partner delivery as it relates to key metrics outlined in partner Statement of Work (SOW - forecast accuracy / CSAT delivery)
• Collaborate with partner to understand profitability needs and identify opportunities within WFR business to support those
• Reinforce Partner Program and tailor for partner-specific needs to drive delivery quality
• Proactively surface implementation risk and design & own resolution plans in partnership with partner
• Enforce accreditation agreement and outcomes
• Roll out new strategic initiatives to partners, often in collaboration with several cross functional teams

Dallas/Fort Worth Area

- Managing Implementation Projects through their lifecycle: initiation, planning, execution, monitoring, control and closure. Working with internal and external stakeholders to create project plans including deliverables, activities, timeliness and budgets.- Securing, directing and influencing staff to assure scope, milestones and quality measures are met..

- Empowered my clients to succeed by identifying SMART goals (Specific, Measurable, Achievable, Realistic and within a Timeframe) as a trusted advisor with a $2 million book of business at key global corporations- Managing account strategies rooted in improvement of Strategic Meetings Management (SMM) initiatives. Providing solutions allowing client to.

Irving, TX

- Managed customer service caseload in Salesforce - Maintaining 90% customer satisfaction on customer surveys for accounts and cases- Participated in product launches & enhancement testing- Created product support documentation and communicating improvement suggestions.- Conducted internal training on Meetings & Engagements products- Published internal.

- Sourced venues for tradeshow customer - Planned workshops for high-end client, including venue selection, food and beverage arrangements, marketing materials, event promotion and post event follow up

DFW Airport, Dallas-Ft. Worth, TX

- Front Line manager, supervised up to 100 union & non-union employees per shift- Customer Service, on-time departure- Passenger security, employee safety, environmental response coordination and compliance - Staffing, employee performance and training- Accident/Incident investigation, solving complex operational issues- Communications, team building and.

Durango, Colorado

• Developed and conducted training program for contractors screening US Mail at a classified US Military installation
• As a certified Domestic Ground Security Coordinator Instructor, conducted annual GSC recurrent training at Colorado airport
• Post 9/11, consulted for FAA on developing additional training for airline personnel based on heightened security restrictions
• Tracked and conducted ground support and aviation security training for all company employees. AGS security screeners had 100% pass rate on FAA weapons detection testing
• Continually monitored FAA Security Directives for changing threat levels and geographic areas considered to be at risk for travelers

Durango, CO

- Produced multiple educational workshops and monthly dinner meetings at local level.- Coordinated meetings, education and recreational opportunities for state board and staff including venue selection, accommodations, food and beverage selection and logistics.- Interfaced and built relationships with state and local volunteers, association management.