Karen Webb Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada

Led group of team members to ensure all aspects of technical projects were completed accurately and within specified timelines; provided onsite customer support. Successfully managed projects to install and implement advanced gaming systems in new and existing casinos. Projects included site planning, coordination of telecommunications, networking, and hardware requirements as well as delivery, set up, training, and go-live support. Provided on-going account management and support including problem-solving and trouble-shooting. Recognized for superior customer relationship skills. Conducted status meetings with both internal and external customers. Tracked, monitored, and reported project progress on a regular basis to the executive management team through their direct supervisor. Guided and managed all aspects of the installation process to meet deadlines for the go-live of systems. Developed detailed project plans and timelines of assigned projects for new product introduction. Coordinated all departments as they related to product production. Organized interdepartmental activities to ensure projects were completed on schedule and produced successfully. Evaluated and secured the required resources to match project and production needs.

Las Vegas, Nevada Area

Enjoyed developing, building and maintaining relationships with customers in a consultative capacity. Resolved complaints from prospective and current clients. Managed small client project. Provided on-going account management and support including problem-solving and trouble-shooting. Recognized for superior customer relationship skills.

Trained and provided customer support for customer team members to train them on the Slots Accounting System and the BMC Bally MultiConnect system. Provided essential training, coaching and mentoring to team members. Created training materials and end-user documentation for new systems. Created quizzes and learning tools to measure employee understanding and knowledge. Assisted casinos with their audits on SDS Slots. Helped with troubleshooting SDS and BMC system issues.

Directly responsible for the management of about 10 employees; hired and trained staff to deliver outstanding customer service while complying with local and state regulations. Responsible for the purchasing of liquor, beer, and wine from the vendors. Responsible for all bank deposits. Responsible for Inventory Control. Took time to assist customers with their purchases. Enjoyed assisting with wine tastings.

Trained Casino personnel on SDG/Bally products and games. Performed audits on merchandise placed in Casinos. HelpedCasinos with their audits on SDG/Bally merchandise. Implemented Internal Controls for SDG games & Slot Accounting system. Scheduled training products and games installed in Casinos. Helped Casinos write and implement their Internal Controls

Audited all slot jackpots/fills, coin and currency, meters. Reviewed all W2G's for accuracy. Prepared daily numbers for Daily Managers Report. Prepared data for gaming Control Board test for Slot Accounting System and all new slot machines.

Prepare analysis of Slot RevenueReview all W2G tax forms before submission to the IRSCreation and preparation of spreadsheets for the purpose of collection & analysis Prepare 1099 Misc & 1042-S tax information for submission to the IRSTraining of all Slot Audit employeesReview all data before distribution of reportsPrepared all month end reports for posting to the General LedgerWrite and implement policy and procedures for Slot Audit DepartmentPrepare data for Gaming Control Board test of all new and existing Slot Accounting Systems (Acres Slot Accounting System, SDS Slot Accounting System, CMS Player Tracking System, SDG Inventory System and numerous slot machine testWorked closely with Accounts Receivable and Accounts Payable so insure prompt payment. Prepared check disbursements and back up for paymentHelped Soft Count Department when needed running currency counters and counting money.Worked closely with Investigation Department looking into suspicious jackpots