Interim Director Of Revenue Cycle/Healthcare Management Consultant
Ancor Healthcare Consulting, Inc.
Greater Minneapolis-St. Paul Area
Oversight & management of 15+ long-term (a year or longer), on-site revenue cycle operation engagements with direct staff management responsibilities to address the reimbursement, operational and automation needs of large independent and hospital-based homecare providers. • Reduced error rates by 15-30% through training, gap analysis, reengineering, root cause analysis as well as establishing benchmarks and accountability. • Helped dozens of companies achieve best practice bad debt percentages of 2-3%. • Achieved increased workflow and system efficiencies for dozens of clients resulting in more appropriate staffing and lowered operating costs (in some cases staffing headcounts were decreased by 15%). • Conducted dozens of extensive on-site evaluations of client revenue cycle operations including the review of staffing levels, workflow, job design, compliance, intake/registration, eligibility verification, authorization for services, billing/collection activities, denials, bad debt, AR analysis and system optimization opportunities. Prepared detailed reports documenting findings and recommendations. Created project management plans to address identified gaps. • Managed successful revenue cycle projects/turnarounds (1+ years on-site) as Interim Director of Revenue Cycle for dozens of clients. Responsible for daily management of staff and operations for registration, document procurement, unbilled, billing, denials and collections, including HR related responsibilities. Conducted meetings with insurance companies and vendors to resolve issues. Responsible for monitoring performance and communicating the accounts receivable and KPI outcomes and trends.