Karen Smith Email & Phone Number

Nijmegen, Gelderland, Netherlands

Nijmegen, Gelderland, Netherlands

Nijmegen

http://www.mindmix.nl

Wijchen

Establishing and maintaining cross-contract activities according to shared services principles. Setting up new department and implementing LEAN concepts. Determining shared KPIs together with customers and contract owners and ensuring these are met. Daily management of team of 15 -25 colleagues.

Wijchen, The Netherlands

Supporting the organisation in implementing LEAN principles and tools. Working with departmental managers to ensure consistency in approach and project managing the change.

Wijchen, The Netherlands

Implementing process change and managing customer relationship.

Interim Manager responsible for defining and implementing process and organisational improvements within the Customer Service and Order Desk organisation. Review and define tasks and responsibilities, implement escalation procedures.

Relationship management for third party service providers. Defining contractual terms and conditions including SLAs. Contract negotiations, price agreements, audit process. Process implementation and improvement.Manager of Order Desk and Reimbursement Control.

Service and Support product introductions. Driver of organisational change within Call Centre structure.

Developing Global Bid Process - accurately and efficiently responding to potential customers' service needs. Developing new service provision and expanding geographical service coverage. Developing service sales and marketing tools. Managing Priority Customer Accounts.

Wijchen, Gelderland Province, Netherlands

Customer Care role, project management of change projects and service roll-outs.

Plymouth, Devon, United Kingdom

Coordination of administrative activities pertaining to the Child Protection Register for West Devon.

Ma, English Language And Literature

Secondary subjects - Politics and Russian Studies

Esf Traineeeship, Mass Communication Research