Kari Baxter Email & Phone Number

Washington, United States

Bellevue

• Maintain an assigned caseload while providing single point of coordination for all phases of domestic internship relocation activities on behalf of the Client as outlined in contractual agreement• Answer inquiries by clarifying desired information, researching, locating, and providing information • Resolve problems by analyzing issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems • Identify and escalate priority issues per Client specifications by redirecting to the appropriate resource• Organize ideas and communicated messages appropriate to audience and situations • Follow-up and make scheduled check-ins to customers • Demonstrate knowledge of Cartus products and services in all interactions; deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies • Maintain and enhanced relationships with internal Cartus departments and external suppliers • Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements • Identify areas of improvement; relating to services, processes and policies • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments • Work effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations• Participate in special projects as needed

Redmond

• Generated Safety Notice, Product Notice, Safety Advisory, and Product Advisory bulletins using AS400(IBM Data 3) and Oracle databases.• Prepared language translated bulletin documents.• Assisted the Engineering Business Systems (EBS) department with additional projects that included MS Excel formulas, charts and pivot tables.• Updated MS Excel spreadsheets daily with extensive machine owner research using AS400(IBM Data 3) and Oracle databases to build customer mailing lists.• Updated data in MS Excel for bulletin completion reports of kit numbers sold each month.

Bellevue

• Responsible for welcoming clients, customers, and walk-ins; multi-tasking while maintaining friendly, professional, organized customer service when answering incoming phone calls, incoming faxes, incoming emails, and mail processing. • Assisted Managers and Supervisors by auditing all incoming client and employee files.• Assisted the payroll department by auditing all Time and Task Sheets for 300 plus employees. • Responsible for entering hours for each employee in the computer system files, invoice information for each active client for payroll purposes, and called regular and supplemental invoices for reimbursement. • Coordinated and disbursed payroll checks to Homecare Aides.