Managed high-volume caseloads to ensure rapid resolution for clients andmaintained customer satisfaction levels.Reduced errors in claims handling by conducting thorough investigationsand consistently verifying information accuracy while maintainingcompliance.Enhanced team productivity through effective communication,collaboration, and leadership within the office environment.

Increased branch profitability by implementing firm but fair lending andcollecting strategies.Developed a high-performing team through targeted recruitment, training,and performance management initiatives.Check credit, solicit and collect new/former borrowers, and maintain a fullstaff and environment.

Achieved high levels of accuracy in damage assessments by thoroughlyreviewing property inspection reports and estimates.Collaborated with other adjusters, contractors, and appraisers to effectivelycoordinate property inspections and repair efforts.Assisted clients in understanding complex insurance terms and coverage options, effectively addressing their concerns and guiding them through theclaims process.

Increased branch profitability by implementing cost-saving measures,effective sales strategies, and exceeding expectations consistently.Managed branch financials including budgeting, forecasting, and expensetracking for accurate reporting and decision-making support.Enhanced staff competency with regular training sessions, boostingproductivity levels across the branch operations.

Float designer, builder, & artist.

Work with Adobe Photoshop & Illustrator