Karim Mikhail Email and Phone Number

Customer Service and Transportation Supervisor for MVC (multi-vendor consolidation program) managing transportation, customer service, and account management for vendors shipping product to Wal-Mart, Target, ALDI, and Whole Foods. Managing representatives handling over 500 accounts( ex.Wal-Mart, ConAgra, Heinz Foods, Butterball)Helped sales department in acquiring extra business for Van Oriental Foods in Milwaukie, Oregon (37 pallet positions in the warehouse) in July, 2010 based on an existing relationship with the customerConsistently managing and dispatching loads at over 20% marginsMember of company's Customer Service Team for 2011 Who's on 1st Project to improve customer service and implement new initiatives to implement a more flexible customer service model along with improved communication flow for customers and transportation. Helped to develop a Customer Champion position to work on green belt projects to resolve customer problemsAccount Representative; consistently met on-time response requirements of 30 minutes or less

Sold pneumatics(tubing, cylinders, valves)Led inside sales in parts sold and upsells for 2005Expediting on production and delivery of orders, partsOrder Entry and quoting customers on parts, productAssisting outside salesmen reach sales goalsCalling on customers for outstanding payment, resolving accounting issues, claims

Customer Service and Inbound Sales sold new home phone lines and upgraded existing customers' phone linesEffectively resolving concerns of customers in 36 statesAssisting with management and supervisory dutiesConsistently achieving sales goals of 5 sales each day and objectives each quarter and cycle