Karim Modallal Email & Phone Number

Muscat, Masqaţ, Oman

• Managing data sets, including creation, updates, and deletion.• Provide quality assurance of imported data.• Commissioning and decommissioning of data sets.• Developing reports and analysis.• Managing and designing the reporting environment, including data sources, security, and metadata.• Supporting the data warehouse in identifying and revising reporting requirements.• Supporting initiatives for data integrity and normalization.• Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.• Generating reports from single or multiple systems.• Troubleshooting the reporting database environment and reports.• Evaluating changes and updates to source production systems.• Training end users on new reports and dashboards.• Providing technical expertise on data storage structures, data mining, and data cleansing

Beirut, Lebanon

Maintaining a positive, empathetic and professional attitude towards the customers at all timesResponding promptly to customers' inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer's complaintsProcessing orders, forms, applications and requestsKeeping records of customers interactions, transactions, comments and complaintsCommunicating and coordinating with colleagues as necessary

Greeting customers, responding to questions, improving engagement with merchandise and providing an outstanding customer serviceOperated cash registers, managed financial transactions, and balanced drawersAchieved monthly KPIs and established target goalsDirected customers to merchandise within the storeIncreased in store sales by applying cross selling Introduced promotions and opportunities to customersFixing displays and fitting rooms