Karim Fahmi Email & Phone Number

Canada/Americas

Global strategic engagements, partnerships and Go to Market lead. Working with customers on strategic, and complex software and cloud services/infrastructure engagements from opportunity through closure

Global Enterprise Segment (Ges)

Lead, coach, and mentor a global team comprised of account managers, specialists, engineers, services sales and delivery that span across multiple technology domains. The primary customer executive relationship holder and chief strategist for developing a holistic account growth plan that aligns with my customers’ business outcomes. Leading high performance team, with main focus on customer business success factors, for all long term, multi-million dollar contracts, in existing and new portfolio franchises. Focused on FSIs and insurance clients.• Strategize and orchestrate execution of software agreements (mix of SaaS and on prem software consumption)• Customer Engagement & Accountability - Develop and manage relationships with the Chief Information Officer (CIO), Chief Security Officer (CSO), Chief Technology Officer (CTO), IT stakeholders, and Strategic sourcing, to be able to relate solution to business value.• Financial Performance - Exceeding bookings goal (by geography, architecture, and vertical), managing operating expenses (Opex) goal, and maintaining forecast accuracy; providing visibility and in-depth knowledge into numbers (customer insights, macro/micro-trends, consumption models).• Building a Winning Capability and Leading Change - Strategically leading and influencing my team along with integrated cross-functional teams, including the Industry Solutions Group, Services, Capital, Partners, Architecture Technology teams (Collaboration, Enterprise Networks, Data Center and Security) & others.

Global Enterprise Segment (Ges)

Business Acceleration/Transformation lead for NY sales operations. Drive and support business models and commercial frameworks, aligning with clients corporate business objectives. New York Global Enterprise Segment (GES) coverage, with major focus on global FSIs, insurance and Healthcare customers. Multi-architecture engagements with combined portfolio of Services and Software Agreements. Work with different teams to streamline business interactions and simplify complex business agreements for our customers. In this role, I have direct customer facing responsibility and accountable for profitability, renewals and service goals. Sales Champion, Fiscal Year 2020.

Toronto, Canada Area

In this role, I perform as customer-facing sales professional; drive overall success of Services/ adoption business across large Enterprise Accounts on global level with accountability of a $33M portfolio. I lead efforts to sell solutions aggressively, proactively, and using consultative selling techniques; leverage comprehensive product knowledge across entire services portfolio. I also align professional, support, and managed services for each client account. I structure and negotiate large, complex deals and sell services capabilities for out-tasking and managed services. Global accounts coverage with mix of Canadian and US accounts (Goldman Sachs, MetLife, TD Bank and Royal Bank of Canada).

Toronto, Canada Area

During my tenure here, I oversaw customer experience to TD Bank, Royal Bank of Canada, Bank of Nova Scotia, Bank of Montreal, and Canadian Imperial Bank of Commerce. I led customer-level profitability operations, including securing new revenue opportunities, boosting efficiencies, improving productivity, and managing projects to meet cost budgets, target architecture for different technology solutions, and revenue goals. I drove multimillion-dollar customer digitization projects and innovation initiatives; supervised team of 15.***Value Added***✔Increased service delivery value by integrating industry-leading practices for tools, automation, workflows, and processes to guarantee successful delivery to customers and drive customer loyalty and satisfaction.✔Directed multi-year strategy across IT and lines of business, and boosted revenue through sales campaigns, account planning, and business development initiatives. ✔Managed optimization services renewal discussions and executive presentations for Bank of Montreal, Bank of Nova Scotia, and Royal Bank of Canada. ✔Led strategic services customer engagements and new business models such as Active Threat Analytics and Webex Cloud Collaboration solutions as part of Enterprise License Agreements and Software as a Service agreements.✔Delivered Cisco Service Exchange Platform, Data Centers Migrations, Data Center Virtualization, and Unified Communications Assessments, Design, and Deployments.

Toronto, Canada

I supervised customer satisfaction and key business initiatives for Canadian banks and analyzed customer KPI metrics and business goals against Cisco network optimization.

Emea

I successfully pioneered the development of the new business model for Managed Services to support one of the biggest Europe, Middle East and Africa (EMEA) operators ($85M, 3 years), overseeing requests for proposal (RFPs), negotiating service level agreement (SLA) and key performance indicators (KPIs) with customers and created end-to-end services model.

Emea

Sales engineering role supporting Service Providers and Smart Cities design and Architecture..

Managing DirectorManager, Engineering & Architecture Team Leader, Engineering

Education record

Executive Master Of Business Administration (Emba), Business

Joint EMBA program - Schulich school of business and Kellogg school of Management Coursework: Luxury Brand Management, Global Economic.

Executive Master Of Business Administration (Emba), Business Administration, Management, It Transformation, Accounting, M&A And Managing Global Business

Coursework: Responsible Business Leadership, Designing Brand Experiences, M&A, Global Strategy Projects, Operations, Crisis Management.

B.Sc., Communications And Electronics, Engineering

Faculty of Engineering - Bachelor of Electrical Engineering, major in Telecommunications

Cisco Certified Internetwork Expert (Ccie#13630), Networking, Security, Ip Telephony/Collaboration

Cisco Academy Services Delivery Exec. Fast Track Program Cisco Academy Consulting Development Program Cisco Certified Internetwork Expert