Karim Fahmi Email & Phone Number

• Team Leadership - Leading a global team of project managers, digital transformation managers, and Implementation consultants in volume based, efficient deployment model, ensuring consistency in meeting client requirements within budget, scope and schedule. Building a self-sufficient full service team, providing full SDLC resources and deployment within tight project timeline constraints.• Implementation - Develop and manage the implementation roadmaps for all initiatives, programs, and projects, ensuring that they are aligned with the company's overall strategy and goals.• Project Management - Develop and implement project management methodologies, tools, and processes to ensure consistency and efficiency across the organization..• Business Analysis – Reviewing client requirements, defining scope of work, recommending areas for streamlining business processes and increasing efficiency. Developing and championing the overall software architecture for the implementation.• Team Leadership - Leading a global team of project managers, digital transformation managers, and consultants in volume based, efficient deployment model, ensuring consistency in meeting client requirements within budget, scope and schedule. Building a self-sufficient full service team, providing full SDLC resources and deployment within tight project timeline constraints.• Team Mentoring- Provide leadership and direction to the implementation team, ensuring that they have the necessary skills, training, and resources to deliver projects effectively.• Product Management - Working closely with account managers to ensure relevant product presentation during product demonstrations and sales cycle. Taking client feedback and incorporating into baseline product architecture

• Implementation - Driving the development and configuration of innovative business solutions for new and existing technologies. Streamlining client business processes into an effective online solution, leveraging new and existing technology• Project Management - Managing new client acquisitions as part of the Deploy methodology. Including contract negotiation, project estimates, development of statement of work, gathering client requirements and developing project plan, work back schedule and resourcing needs.• Business Analysis – Reviewing client requirements, defining scope of work, recommending areas for streamlining business processes and increasing efficiency. Developing and championing the overall software architecture for the implementation.• Expectation Setting - Setting specific expectations on baseline implementation practices, quality assurance, quality control, training and customer experience.• Team Leadership - Leading a team of business analysts in volume based, efficient deployment model, ensuring consistency in meeting client requirements within budget, scope and schedule. Building a self-sufficient full service team, providing full SDLC resources and deployment within tight project timeline constraints.• Team Mentoring - Acting as a mentor for employee onboarding. Using the Deploy Team as an incubator for new employees to ensure quality knowledge transfer to set hires up for success. Coaching new staff on customer service, technical training, configuration best practices and career pathing to new departments.• Product Management - Working closely with account managers to ensure relevant product presentation during product demonstrations and sales cycle. Taking client feedback and incorporating into baseline product architecture

• Rapid Deployment - Driving the development and configuration of the minimum viable product offering. Streamlining client business processes into an effective online solution, with the opportunity to up sell post initial configuration. • Project Management - Managing new client acquisitions as part of Rapid Deploy methodology. Including contract negotiation, project estimates, development of statement of work, gathering client requirements and developing project plan, work back schedule and resourcing needs. • Business Analysis – Reviewing client requirements, defining scope of work, recommending areas for streamlining business processes and increasing efficiency. Developing and championing the overall software architecture for the implementation.• Expectation Setting - Setting specific expectations on baseline implementation practices, quality assurance, quality control, training and customer experience.• Team Leadership - Leading a team of business analysts in volume based, efficient deployment model, ensuring consistency in meeting client requirements within budget, scope and schedule. Building a self-sufficient full service team, providing full SDLC resources and deployment within tight project timeline constraints.• Team Mentoring - Acting as a mentor for employee onboarding. Using the Rapid Deploy Team as an incubator for new employees to ensure quality knowledge transfer to set hires up for success. Coaching new staff on customer service, technical training, configuration best practices and career pathing to new departments.• Product Management - Working closely with account managers to ensure relevant product presentation during product demonstrations and sales cycle. Taking client feedback and incorporating into baseline product architecture.

Toronto, Canada Area

• Rapid Deployment - Filling market need for entry-level system by creating a new engagement model representing rapid deployment of a minimum viable product. Developing product, implementation strategy and team model. • Business Analysis – Gathering client requirements and market requirements for rapid deployment engagement model. Modeling baseline system architecture and scope of work. Developing statement of work for several prospective clients.• Implementation - Successfully configuring and completing beta testing of product offering, involving pre sale to post implementation engagement. Implementation of baseline product offering with several prospective clients.• Sales Strategy - Interact with sales and marketing team to handle sales analysis, assisting with sales documentation including RFI/RFP’s. Assist in supporting sales growth targets on a quarterly basis as set forth by the Chief Operating Officer.• Pre-Sales Management – Managing inside sales resources, including staff and sales tools. Owning the overall pre-sales schedule in terms of product demonstrations, sales tool enhancement schedule and RFI/RFP submission planning. • Sales Support: Maintaining and enhancing the product demonstration tools. Maintaining the sales tracking application to manage leads. Provide all logistical and technical support to outside sales team, including some telephone sales service.• Pre-Sales - Acting as a key frontline member of the sales team, contributing and executing sales strategies, pre-sales campaigns and technical product demonstrations. Learn and maintain competitive knowledge of the industries and products to leverage in the sales demos.

Toronto, Canada Area

• Successfully managing customer engagements to completion and customer satisfaction.• Acting as primary support advisor and point of contact for key accounts.• Providing exceptional first and second tier customer support to end users, following SLAs and KPIs. Helping customers resolve day to day challenges, by delivering innovative and scalable resolutions.• Troubleshoot, triage and resolve customer support issues; providing concise details to internal teams and to the customer. Performing root cause analysis and making recommendations for service improvement with subject matter experts.

Toronto, Canada Area

• Team lead for Cell Shop - setting sales targets, onboarding new staff and reporting on metrics to store General Manager. Ensuring overall consistency in sales team.• Consistently exceeded performance goals - meeting sales targets, profit margin, services sold and return ratio.• Customer Experience - point of contact for customer escalations for department issues, managing customer experience pre and post-sales.• Customer Success - Maintained healthy customer list to ensure sales volume, consistency and stability through off-peaks sales seasons.• Vendor Management - point of contact for vendors, managing vendor product offerings and deals, negotiating best offer with vendors for best product packages at the department level.• Industry Trends - continued to stay up to date on industry trends, new technologies and market demands.

Toronto, Canada Area

• Responsible for troubleshooting hardware running Windows, Linux, Android, Blackberry software.

Toronto, Canada Area

• Second tier support and technical issue resolution via phone and email.• Assisted customers with hardware and software issues, including security and operational concerns.• Responsible for overall client satisfaction and prompt issue resolution.

Bachelor'S Degree, Information Technology Specializing In Business System Analysis

Activities and Societies: Financial Executive Information technology club at York University Winter/Summer 2011

Minor, Business

Activities and Societies: Financial Executive Information Technology Club