Karim Hamad Email & Phone Number

Dubai, United Arab Emirates

• Operational Oversight:
• Responsible for Overseeing cross-border payment operations to ensure efficiency and compliance.
• Manage day to day operations to ensure the service is delivered as per the guidelines set as well as the efficient and effective functioning of the team.
• Coordinate with other departments within the organization to ensure successful implementation of operational excellence initiatives.
• Design and implement business strategies, plans and procedures.
• Evaluate performance by analyzing and interpreting data and metrics.

Dubai, United Arab Emirates

• Responsible for end to end on-boarding new clients and periodic/event driven review of existing clients in a quality and timely manner.
• Managing day to day operations to ensure the service is delivered as per the guidelines set.
• Communicating with customers, internal stakeholders (sales, compliance, credit, product, etc.) to resolve exceptional cases
• Managing all transactions on the platform and monitoring transactions
• Building long term relationships with key contacts at target customers and be readily available for transactional operational support.
• Conduct due diligence with respect to new and existing relationships for the enforcement of controls associated with Know Your Client (KYC) governing documentation for various account types – individuals, legal.

Dubai, United Arab Emirates

Key Achievements: -Achieved economic profit for the company by booking and funding the new business deal on the system for the new customers in Africa & Middle East. -Led a team of 6 individuals developing a Customer Care Program & Stay Strong Program; both of which ensured a smooth repayment for our troubled customers.-Managed to be nominated within the.

Dubai - United Arab Emirates

Key Achievements: -Recognized as department's top achiever in Q1 and Q2 2017 in terms of performance and service quality, where 150% of overall portfolio target has been achieved. -Achieved 2nd place in 2016 in terms of department's performance and service quality, where 230% of overall portfolio target has been achieved. -Achieved 2nd place in q4 2015 in.

Alexandria, Egypt

-Achieved increasing net profit from EGP 1.8 million (2013) to EGP 2.4 million (2014) by determining credit limits for existing as well as new clients.-Dealt with customers’ operational issues.-Performed internal & outward payment transfers (SWIFT).-Forwarded telex transfers and cheques under collection.-Perfected all documentation of HSBC products as well.

Egypt

-Processed opening of all types of new accounts for the branch corporate account.-Dealt with various types of trade transactions (LCs, LGs, open accounts, Import and Export Banking Collections).-Received post-dated, discounted cheques and bills and forwarding them to related departments.-Handled the daily Customer requests and the complaints that related.

Egypt

-Performed cash deposits and withdrawals.-Cashing and collecting cheques. -Cash management.-Balance cash position at the end of the day.-Maintained internal control standards for audit purposes.-Ensured proper operation of branch’s surveillance cameras once monthly as a surprise inspection.Maintained the security of documents and ensuring their.

Bachelor Of Commerce (B.Com.), Accounting (English)

Business Administration, Management And Operations

Business Management and Leadership Skills Course

Banking And Financial Support Services

The Complete Financial Analyst Course (Currently)

Investments And Securities