•Manage a portfolio of 38 national and international clients, including building client relationships, contracting, presenting new products and services, attending client meetings and trade shows, addressing service and billing concerns, and organizing end-to-end new account onboarding •Collaborate with various departments including Music Curation, Customer Service, Messaging, Technical Services, Billing, Marketing, Product Development, Warehouse, and Purchasing to meet client needs and expectations•Consult with clients to build efficient processes, educate them on our product portfolio, and ensure the brand voice is clearly defined•Maintain accurate subscriber and program activity reports to create quarterly program summaries for accounts using MS Office •Submit opportunities, contract requests, billing adjustment requests, and new location requests through Salesforce.com, ensuring accurate data entry•Produce mass communication emails and compile relevant reference materials such as install guides, player manuals, and key customer service information for franchise locations and store managers

•Manage the central region franchise, local and VAR accounts including facilitating rollouts, day-to-day operational escalations, billing, and collections issues•Host Webinars to educate our VAR partners on the proprietary music programming software and client onboarding procedures•Collaborate with various departments including Client Management, Warehouse, Billing, Music Curation, Network Operations, Production, and Purchasing to understand and meet the needs of a wide variety of domestic and international clients•Direct the contract process for regional and franchise accounts, namely Holiday Inn, Save A Lot, and Ashley Furniture from initial client contact through contract execution •Provide Tier 2 system troubleshooting to uncover and resolve component compatibility and IT issues•Ensure accurate data entry in initial account set-up for domestic and international brands, including all Salesforce.com entry requirements•Maintain accurate subscriber and program activity reports to create professional program communication summaries for both corporate contacts and strategic partners using MS Office•Support Client Managers and Sales Directors on special projects as assigned

•Analyze and track social media footprint within Twitter, Instagram, Facebook, and WordPress utilizing Google Analytics, HootSuite, and Microsoft Excel to expand reach, increase visibility, and create revenue•Research search engine optimization, perform keyword analysis, and strategize edits to the website utilizing WordPress, Google Analytics and Microsoft Excel•Publish SEO Cheat Sheets for blog posting best practices, draft an editorial calendar for all social media activity, and advise on content strategy•Consistently gain followers on all three social media outlets, earning 34% more Twitter followers, 46% more Instagram followers, and 17% more Facebook fans within 6 months while increasing engagement and building links

•Promoted to Accounts Receivable Lead in September 2013•Oversee the manual processing of toll payments by a team of six processors, act as first point of contact for questions, and reconcile $20-$40K in receivables daily•Publish resources for processors in the form of Helpful Hints Guides and monthly newsletters, coach, set goals, monitor productivity and accuracy, provide feedback to processors in monthly one-on-ones, and develop team dynamics by way of interviewing and selecting new team members•Strategize the rollout of Lockbox in May of 2014 with a team of Leads and Supervisors, including researching projected volumes, shuffling of processor roles, and developing a tracking log to reconcile digital receivables

•Developed the first comprehensive process to track and report well failures utilizing Microsoft Excel and industry specific databases•Assist production engineers in preparing failure analysis to be used in quarterly reviews, prepare work over procedures to be sent to the field, and support special projects such as comparing cost and effectiveness of manufacturers as needed

•Provide temporary administrative support to clients for special projects or when a full time staff member is out-Clients include: Parker Adventist Hospital: Human Resources Department, Donor Alliance, and Rocky Mountain Cancer Centers•Fulfill general administrative duties including: copying, faxing, scanning, filing, answering phones, operating a switchboard, and checking in patients

•Interact with museum patrons by printing exhibition tickets using the DOS-based Ticketmaster system and directing patrons to museum highlights•Promote museum membership•Assist patrons in the Gift shop with knowledge of artists and finalizing purchases.

•Lead a shift of four to six employees in daily execution of stock and customer service•Act as a liaison between current employees and a new general manager during a transition period•Promote programs such as the World Market Credit Card and World Market Explorer Program

•Research prospective partners in the fight against childhood obesity•Participated in a brainstorming session with an independent marketing consultant to help develop the brand and direction of Zisboombah.com as an online tool for children to participate in healthy eating choices