Embedding a customer-centric mindset into all aspects of the business – from strategic planning to tactical execution, has been key to my success in helping transform companies from a fuel-only business to that of a market-leading fuel and shop retailer with multiple offers and categories. My in-depth understanding of consumer’s needs informed strategic innovations in merchandising and category management. Establishing strong partnerships with suppliers and retailers based on transparency and a common vision of customer satisfaction and business success also helped in achieving unprecedented market gains. In all my activities, I seek to be a catalyst for change to improve people, processes and performance. My commitment to the community we live in and humanity, willingness to commit time and energy has been demonstrated by the board positions that I am holding today. I have the ability to look at the board and organizational objectives from a customer / beneficiary perspective. I can debate and subsequently step back from debate to ensure we reach the right decision. My specialisations include: ✲ Non Executive Director ✲ Strategic Planning & Execution ✲ Board Management ✲ General Management ✲ Change & Transition Management ✲ Franchising & Territory Management ✲ Business Development ✲ Systems Development ✲ Mergers & Acquisitions ✲ Sales & Marketing ✲ Merchandise & Category Management ✲ Project Management ✲ Business Process Re-engineering ✲ Procurement Management ✲ Stakeholder Management ✲ Contract Negotiations & Management ✲ Multi-functional Team Management I am eager to further expand my network. Feel free to get in touch with me at karim@zanak.com.au or mobile 0412 243 259