Karim Zada Email & Phone Number

Dubai, United Arab Emirates

• Working as System Administrator at CNS (Ministry Of Health and Prevention)
• Administration of On-premise IT Infrastructure consists of over 600 servers hosted in Etisalat Datacenter.
• Managing VMWare vSphere virtualized environment, new server’s preparation and release as per business requirement.
• Managing Active directory, DNS & DHCP servers, Group Policies, File servers and certificate services.
• Administration of Microsoft 365, Azure AD, SharePoint Online, Microsoft… Show more Working as System Administrator at CNS (Ministry Of Health and Prevention)
• Administration of Microsoft 365, Azure AD, SharePoint Online, Microsoft Teams.

Dubai, United Arab Emirates

• Worked as a System Administrator at Transguard Group and some of my key responsibilities in this role were as follows.
• Managing over 300 on premise servers running on VMWare vSphere clusters spanned across multiple datacenters.
• Taking care of our public cloud servers hosted in Microsoft Azure and AWS.
• Managing servers’ backups via Veeam backup solution and Tapes backup movement to remote site.
• Microsoft 365 management for over 1600 active mailbox users, Azure AD and… Show more Worked as a System Administrator at Transguard Group and some of my key responsibilities in this role were as follows.
• Microsoft 365 management for over 1600 active mailbox users, Azure AD and escalations with Microsoft support team.

Dubai, United Arab Emirates

• Acted as a System Administrator at ETISALAT for managing and supporting our customers IT infrastructure hosted in Etisalat datacenters which comprised of over 100 servers. Managing AD, DNS, DHCP, SAN storage devices.
• Maintenance and troubleshooting of Cisco UCS blade servers, Hyper V Hosts and virtual machines.
• AD, DNS, DHCP and File servers’ installation and configuration and group policy management.
• Achieved 99.99 uptime on all production servers and applications as per agreed SLA with our customer.
• Monthly windows updates installation on all servers to enhance server’s security and performance.
• Monitoring server’s health in SCOM and taking necessary remediation’s.

Dubai, United Arab Emirates

• As a System Administrator, I was leading the process of windows & Linux servers’ installation and configuration, AD, DNS and DHCP server’s management, troubleshooting, IP reservation for network devices, Hyper V host.
• Planned and successfully migrated on premise IT Infrastructure to Etisalat Data-center without interrupting operations.
• Successfully upgraded the Host servers, SAN Storage and NAS storage hardware within stringent time line.
• Ensured continuous enhancements in IT infrastructure (Systems & Network) security, functionality, and completeness.
• Achieved 100% up time on all business-critical servers and application by proactive monitoring and timely maintenance.
• Led IT Operations in absence of IT head, led multiple IT Projects and guided/supported other project members as needed.

Dubai, United Arab Emirates

• Throughout my career engagement with SkyTelecom, I maintained and troubleshoot Active directory server, Microsoft Exchange 2013 servers, and user’s management, network-related issues escalated by the L1 team, routers.
• Monitored internal network, updated servers’ patches; configures and troubleshoot routers, switches, wireless access points, and printers, as well as managed group policies, and antivirus definitions updates.
• Served as a NOC team leader for the proactive monitoring of Kiosk machines deployed at retailer’s outlets, and supervised the process. Kiosk machine configuration for new customers and addressed customer reported issues.
• Managed mobile devices through IBM MaaS360, and Kochar Device Max.
• Integrated and implemented a new ticketing system – a new integrated service to meet SLA requirements.
• Led the configuration and troubleshooting of HP 3530 switches, Fortinet FortiGate firewalls, and Cisco routers and switches. Show less

Dubai, United Arab Emirates

• Being a Technical Support Engineer, I was responsible for troubleshooting, and resolving hardware, software, and network connectivity issues for over 60 customer servers, internal servers, routers, switches, firewalls.
• Installed, maintained, and troubleshoot different routers, switches, and other network devices at customer sites.
• Monitored network devices, routers, switches, firewalls, via Traverse as well as network traffic, activity, capacity & usage to ensure continued integrity and optimal network performance.
• Troubleshoot Windows 2008 and 2012 servers, MS Exchange 2010/2013 servers and outlook related issues, also maintained active directory, group policies, patch updates, and antivirus definitions for all customer servers.
• Expertly handled evolving challenges associated with the IT automation and proactive monitoring of servers and other devices via Kaseya and Traverse and implementing necessary remediation. Show less

Ras AL Khaimah, United Arab Emirates

• I was able to successfully competed with all technical challenges associated to the deployment of LAN with Cisco switches, wireless AP, printers, scanners, desktops, and advanced configuration of Cisco switches.
• Defined and implemented security processes through group policy objects and organizational units; installed CCTV surveillance system, the configuration of DVR, NVR, analog, and IP cameras.
• Installed, configured, and troubleshoot Microsoft outlook and webmail for all users; managed client workstations, their internet connectivity, and system backup and restore.
• Oversaw all Windows servers’ health, patches updates, hardware resources and backups and restoration.
• Ensured optimum security of servers, laptops, desktops and other network devices within LAN. Show less

Islamabad, Pakistan

• As a network support engineer, I acquired and utilized hands-on experience in installing, configuring, maintaining, supporting and optimizing network devices and related software as well as developed in-depth.
• Configured and troubleshoot VLANS, inter-VLANS and implemented security in VLANS.
• … Show more As a network support engineer, I acquired and utilized hands-on experience in installing, configuring, maintaining, supporting and optimizing network devices and related software as well as developed.
• Implemented layer 2 redundancy and VLAN load sharing via HSRP, VRRP and GLBP protocols.
• Deployed spanning tree optimization for loop free and fault tolerant network operations.
• Implemented layer 2 and layer 3 ether channels via PAGP and LACP protocols.