Karina Herrera work email
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Karina Herrera personal email
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Dedicated and results-driven Customer Success Manager with 5+ years experience and a proven track record of enhancing customer satisfaction and driving revenue growth. Adept at analyzing market trends, identifying business opportunities, and implementing tailored solutions to meet customer needs. Known for building and maintaining strong client relationships, optimizing support processes, and achieving exceptional account performance. Effective leader and collaborator with a background in account management, operations, and team training. Seeking to leverage expertise in customer success to contribute to a dynamic organization's growth and success.I am an active member of Alpha Sigma Omega Latina Sorority Inc, we are committed to empowerment of all women. Currently serving as a committee member for ASOLSI Alumni Association. Through this organization, I have volunteered in clothing drives for underserved immigrant communities. As well as planning events for members to network and make connections across the organization. Some personal interests include exploring a variety of ethnic cuisines, coffee culture, avid movie go-er, and a newcomer to the running community.Client Success | Customer Satisfaction | Retention | Cross-Functional Collaboration | Revenue Growth | Onboarding | Client Advocacy | Customer Support | Customer Engagement | Microsoft Suite | Zendesk | Salesforce | Google Workspace | Tableau | Zoom | Slack
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Customer Success ManagerLoopChicago, Il, Us -
Customer Success AssociateLoop Apr 2024 - Present
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Account Manager IiUber Freight Mar 2023 - Apr 2024Chicago, Illinois, United StatesDevelop and implement tailored customer support processes to enhance satisfaction, leading to a notable increase in scorecard success ratings year to date. Collaborate seamlessly across tech and operational teams, fostering alignment to establish and achieve common business goals. Maintain transparent communication with external stakeholders to ensure informed decision-making and collaboration. Establish and nurture long-term relationships with key accounts, ensuring high levels of customer… Show more Develop and implement tailored customer support processes to enhance satisfaction, leading to a notable increase in scorecard success ratings year to date. Collaborate seamlessly across tech and operational teams, fostering alignment to establish and achieve common business goals. Maintain transparent communication with external stakeholders to ensure informed decision-making and collaboration. Establish and nurture long-term relationships with key accounts, ensuring high levels of customer retention and satisfaction. Implement customer feedback mechanisms to continuously refine service delivery. Show less -
Account Service CoordinatorUber Freight Jan 2022 - Mar 2023Chicago, Illinois, United StatesOptimized communication channels between customers and carriers, resulting in a 20% reduction in escalations and improved overall customer satisfaction.Established and maintained strong positive relationships with customers, demonstrating an understanding of their unique needs, and consistently provided effective solutions to meet their freight requirements.Implemented proactive tracking and monitoring strategies, leading to a 15% improvement in on-time deliveries and enhanced… Show more Optimized communication channels between customers and carriers, resulting in a 20% reduction in escalations and improved overall customer satisfaction.Established and maintained strong positive relationships with customers, demonstrating an understanding of their unique needs, and consistently provided effective solutions to meet their freight requirements.Implemented proactive tracking and monitoring strategies, leading to a 15% improvement in on-time deliveries and enhanced visibility for both customers and carriers. Show less
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Operations And Production ManagerSparkle & Co. Dec 2020 - Sep 2021Plainfield, Illinois, United StatesLed a team of 50 in the fulfillment of daily orders, successfully doubling productivity by implementing streamlined processes and optimizing workflows, resulting in a significant increase in order fulfillment rates. Project-managed the successful opening of a 7,000 square foot warehouse and headquarters, overseeing the entire process from layout and construction to the first operational day within a four-month timeframe. Demonstrated strong organizational and leadership skills, ensuring the… Show more Led a team of 50 in the fulfillment of daily orders, successfully doubling productivity by implementing streamlined processes and optimizing workflows, resulting in a significant increase in order fulfillment rates. Project-managed the successful opening of a 7,000 square foot warehouse and headquarters, overseeing the entire process from layout and construction to the first operational day within a four-month timeframe. Demonstrated strong organizational and leadership skills, ensuring the facility's readiness and seamless functionality on schedule. Drove operational efficiency by implementing Lean principles, leading to a significant reduction in waste and an overall improvement in operational processes. Show less
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Warehouse Operations ManagerSparkle & Co. Sep 2020 - Dec 2020Plainfield, Illinois, United StatesImplemented inventory PARs (Periodic Automatic Replenishment), ensuring optimal stock levels to meet production and project timelines. Simultaneously maintained rigorous quality control standards for product line extensions, subscriptions, and new launches, contributing to a 20% reduction in stockouts. Contributed to cost savings and streamlined procurement by negotiating favorable contracts with suppliers, optimizing material costs. Additionally, improved inventory accuracy through the… Show more Implemented inventory PARs (Periodic Automatic Replenishment), ensuring optimal stock levels to meet production and project timelines. Simultaneously maintained rigorous quality control standards for product line extensions, subscriptions, and new launches, contributing to a 20% reduction in stockouts. Contributed to cost savings and streamlined procurement by negotiating favorable contracts with suppliers, optimizing material costs. Additionally, improved inventory accuracy through the introduction of a real-time tracking system. Show less
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Franchise Business ConsultantRetail Food Group Feb 2017 - Jul 2020California, United StatesConducted comprehensive café and franchise performance reviews, identifying key performance indicators (KPIs), which led to a 10% increase in profitability, a 20% improvement in operational efficiency, and a 15% growth in overall franchise revenue. Provided valuable insights into market trends and customer preferences, contributing to the development of effective strategies that enhanced the brand's competitiveness and relevance in the marketplace. -
Operations Training ManagerRetail Food Group Mar 2016 - Jul 2020Developed and implemented comprehensive training programs for franchisees and staff, achieving a 15% improvement in overall team performance metrics and ensuring a 20% increase in adherence to brand standards, product quality, and operational procedures. Successfully supported NSOs, resulting in a 30% reduction in setup time for new stores, a 15% increase in efficiency in construction tracking, and a 25% improvement in the execution of soft and grand openings.
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Human Resources Administrative AssistantEby-Brown Company, Llc Dec 2015 - Mar 2016Montgomery, Illinois
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Operations ManagerGloria Jean’S Coffee Usa Jul 2013 - Jan 2016 -
Shift SupervisorGloria Jean'S Coffees Oct 2008 - Jul 2013Illinois, United States
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BaristaGloria Jean'S Coffees Aug 2006 - Oct 2008
Karina Herrera Skills
Karina Herrera Education Details
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Organizational/Corporate Communication
Frequently Asked Questions about Karina Herrera
What company does Karina Herrera work for?
Karina Herrera works for Loop
What is Karina Herrera's role at the current company?
Karina Herrera's current role is Customer Success Manager.
What is Karina Herrera's email address?
Karina Herrera's email address is ka****@****ail.com
What schools did Karina Herrera attend?
Karina Herrera attended Northern Illinois University.
What are some of Karina Herrera's interests?
Karina Herrera has interest in Civil Rights And Social Action, Arts And Culture, Human Rights.
What skills is Karina Herrera known for?
Karina Herrera has skills like Leadership, Hiring, Management, Customer Service, Communication, Sales, Inventory Management, Store Management, Time Management, Interviewing, Retail.
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1ball.com -
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Karina Herrera
Greater Chicago Area1pwc.com -
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Karina Herrera
Chicago, Il1golin.com
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