Karina Popa Email & Phone Number

Sibiu, Romania

Sibiu, Romania

Remote

Remote

OysterHR is a social start-up that enables companies to hire talents everywhere and handle all employment functions from a single automated platform. The pillar on which Oyster has been built on is the idea that where you are shouldn’t govern what you do, thus the best jobs should be available to everyone regardless of location.Responsibilities - Respond and resolve Pay-related queries raised by team members or customers, using a range of tools including Zendesk and internal resources e.g. Help Centre articles, saved responses, internal FAQs- Categorise and prioritise queries/tickets using information available- Cooperate with 3rd parties and internal teams to provide detailed responses to the queries raised- Reflect on processes and product improvement areas and share feedback with the responsible teams- Help document our internal playbooks- Mentoring and training new joiners- Help writing playbooks on internal processes

Sibiu, România

CGS is a multinational company delivering Business Applications, Enterprise Learning and Outsourcing services to customers in 45 countries around the globe. The outsourcing division includes traditional BPO, technical support, customer care and back office support.Tasks- Supporting customers by phone calls and e-mail, showing empathy and ensuring they received prompt, accurate answers to queries- Carefully analysing each case, solving fraud-related problems- Consistently achieving performance bonus since the second month of work- Took initiative and offered to train new starters as an additional responsibility

Lecce, Apulia, Italy

Vulcanicamente is a non-profit organization whose aim is to create opportunities for human, social and cultural growth for young generations, offering experiences in mobility, learning and information. Working at local and international level, Vulcanicamente is on a mission to create a generation of active European citizens.Tasks- Became the go-to person for creative ideas when supporting the team in organizing EU-funded youth projects - Facilitated self-development activities aimed to foster active-listening, team-building and reflection for a group of 35 people of different nationalities- Worked in an international team of people, using both English and Italian to communicate and promote our local activities

Rüsselsheim, Hesse, Germany

- Researched and came up with a list of potential products to be added in the car accessories portfolio, analysing potential suppliers- Helped product managers review price schemes and performance analysis databases

Reutlingen, Baden-Württemberg, Germany

As the leading library service provider in the German-speaking world, the company develops inspirational practical products and services to ensure that libraries are perfectly prepared for the tasks and challenges of today and tomorrow.Tasks-Managed a large volume of orders, registering books into the system, processing receipts and assuring accuracy

Bachelor Of Science - Bs, International Business

Activities and Societies: ESB AmbassadorsMajor: Human Resources Bachelor Thesis Topic: Business Ethics & CSR Bachelor Thesis Title: "Food.

Business & E-Commerce

Erasmus semester abroad