Karina Suarez Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas, United States

- Delivered customized online banking technical solutions and software products to VIP customers on the Premier Services team.- Collaborated with Program Managers, Business Analysts, SDK developers, Software/Implementation Engineers and QA Engineers to develop design specifications for online banking software products served to more than 2 million end users.- Managed backlogs and workflows in JIRA/Confluence and effectively maintained timeline schedules while consistently meeting objectives for both business and retail customers.- Led Sprint Grooming and Planning sessions with IT team and stakeholders, including client executives, to determine sprint goals and priorities based on the business needs using both Agile and a hybrid waterfall/Agile methodology.- Determine feasibility, resource requirements and impact to timelines for any proposed system or business need change in contractual projects while maintaining a high quality technical delivery experience.

Austin, Texas, United States

- Servant leader to a team of PMs, web designers and web developers working to create an environment whereby the team is motivated, self-organizing and self-sufficient in order to deliver finished projects on time.- Completed training courses for Scrum Alliance and obtained a ScrumMaster certification in April 2019.- Transitioned the web product team from a waterfall workflow to Scrum/Agile methodology. This included integrating JIRA software and user stories into team's daily use while creating new processes and documentation.- Ensured that project progress, successes and opportunities are highly visible to all stakeholders, including the team itself through backlogs, sprint velocity reports, impediments, retrospectives, etc.- Facilitated retrospectives to discuss process improvements and solution alternatives using Agile and Scrum concepts to increase overall work morale and productivity levels.

Austin, Texas, United States

- Delivered web design projects for financial institutions with assets of more than $1-2 billion.- Gathered business requirements, defined project scope/goals and determined capabilities, resources, and desired timelines using expertise in website marketing projects.- Created and delivered weekly project status reports and followed-up with internal teams and stakeholders on pending action items.- Fulfilled the role as Agile Coach for internal web development team and client stakeholders during a company wide shift from waterfall project delivery methodology to hybrid/Agile.- Managed internal support team and overviewed the support queue cases to ensure that customer SLAs were met, change requests were fully vetted, and bugs were resolved in a timely professional manner.

Austin, Texas, United States

- Effectively managing a portfolio up to 50 clients using consultative business practices to deliver quarterly reviews, website marketing strategies, and strong project management expertise.- Facilitate conferences with clients to better understand their website business objectives and develop strategies and to meet their marketing goals.- Developed roadmaps and timelines with the client's web marketing team and coordinated projects amongst multiple channels while managing clear communication between copywriters, web designers, front end developers and security/compliance.- Host webinars to train and educate clients on our web product's CMS, website marketing, performance and IBM analytics.- Spearhead projects such as the organization-wide shift to separate the account management and project management aspects of the job to deliver better quality service to our clients.

Austin, Texas, United States

- Successfully retained customers and reduced customer attrition while providing exceptionalcustomer service experiences . - Handled portfolios of 80+ clients while consistently maintaining an 85% save/retentionrate, positively impacting our client services revenue.- Awarded top performer in ‘Number of Accounts Saved in Q4 20 15.- Awarded top performer in ‘Amount of Revenue Saved ’ in Q1 2016- Partnered with additional retention and collections teams to implementpreservation strategies including new scripts and offerings.

San Antonio, Texas, United States

- Successfully handle 200+ in-bound calls weekly related to corporate and retail rental agreements while maintaining customer satisfaction and accommodations.- Managed approximately 30 corporate and retail accounts assigned to the branch.- Established new business and clientele through service calls along and maintained relationships with corporate business clients by monthly face to face meetings.- Experienced in performing in a high-volume branch with minimum 50-hour work weeks in the heart of downtown San Antonio.

Bachelor Of Business Administration (B.B.A.), Marketing

Obtained Secondary Market Research Certificate from UTSA, Fall 2013.

High School Diploma