Karina Chekmareva Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Leadership and supervision of the day and overnight operations of the hotel.• Coordination and allocation of duties for each shift.• Ensuring correct cashiering procedures are followed across.• Embracing and empowering the team members to follow the “Go MAD” philosophy, ensuring the high level of guest satisfaction is achieved.• Assisting guests with special requests.• Preparing and conducting daily briefings, ensuring all team members are aware of hotel activities such as any VIPs in house, promotional activities, guest feedback and product knowledge. • Training of the new team members.• Responding to Tripadvisor, Booking.com, Revinate and Pulse reviews; ensuring any negative feedback is noted and handed over to HOD and service recovery actioned.• Assisting Rooms Division Manager with daily timesheets approval and covering RDM when required.• Daily AHS reconciliations.• Ensuring and following RSA procedures.• Night audit and preparing the End Of Day and Hotel Manager reports.• Commissions clearing.• Accounts receivable clearing.

Melbourne, Victoria, Australia

• Active role in the creating and developing SOPs for the business prior to venue opening.• In conjunction with the Venue Manager forecasting, implementing, monitoring, controlling and reporting on the various budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality service.• In conjunction with the Venue Manager controls Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.• Ensuring complete and timely execution of corporate & local marketing programs.• Developing a detailed minimum spend breakdown based on present trends of the venue.• In conjunction with the Executive Chef developing function menus and updating the function package to reflect on the clients interests and needs.• Converting Enquiries into events / functions Natural History through outbound, inbound, phone, email & networking enquiries.• Respond to function enquiries in an appropriate time frame (no longer than 48hrs.)• Providing quotes to prospective clients & ensuring proper follow up is conducted.• Liaising with function clients regarding event requirements and producing accurate and timely Event Orders for the Venue Manager and Head Chef.• Ensuring the client average sale is maximized by upselling where possible.• Liaising with the Venue Manager and Head Chef regarding function requirements, staffing and area set up.• Informing the Venue Manager on matters that may require attention and implementing procedures to deal with these complaints.• Maintaining events stocktakes.• Assisting the Group Sales managers in reservations and function enquiries for a large number of venues (6 venues).

Melbourne, Victoria, Australia

• Business Developmentt (creating special promos & events to attract new customers)• Weekly Reconciliations• Preparing Weekly rosters and forecasts• Liaising with suppliers• Beverage Menu creating and costings to meet the GP and increase sales• Junior Management training• Implementing Incentives• Staff reviews• Reporting to the Area Manager and directors• Working closely with Events Sales team to tailor the events to customer needs• Liaising with 3rd party suppliers on behalf of the customers• Organising, managing and setting up a variety of events, from wine dinners to wedding receptions• Closely working with Area manager and Executive Chef to drive business and maintain the daily operations• Stock take and ordering,• Operating the SM (Facebook, Instagram, Twitter),• Developing social media advertising for restaurant daily specials and additional events,• Supervising, training and hiring staff,• Staff Incentives,• Managing shifts,• Managing daily actuals and takings,• Maintaining relationships with suppliers• Events Coordination (liaising with clients and external suppliers, venue set ups and pack downs, managing staff and staff breaks, working closely with the kitchen regarding menu development, ensuring everything is complying with the liquor licensing conditions)

Melbourne Area, Australia

Taking food and beverage orders;Making sure that guests are happy and enjoying their experience;Maintaining clean and safe workplace environment;Introducing new food and wine menu objects and specials to the customers;Encouraging customers to try something new;Promoting special events and functions held at the restaurant and associated businesses, selling tickets;Taking reservations and supervising the reservation rotation;

Moscow, Russian Federation

Tracking the company's patents and trademarks;Evaluating costs associating with expanding patents as well as losses if failing to do so;Inspecting company's web site for all necessary trademarks and disclaimers

Moscow, Russian Federation

Writing fitness and healthy lifestyles related articles on the fitness web site;Taking interviews with celebrities and VIP guests during the functions held;Photo shooting;Running the fitness blog and social pages

Moscow, Russian Federation

Taking part in a focus group;Discussing the processes included in developing marketing mix with focus on re-branding of a major Russian bank.

Bachelor Of Commerce (Accounting), Accounting

As a part of my assignment tasks i have prepared sales budgets, production budget in units, manufacturing overhead and labour budgets.

Marketing, Public Relations, Advertising

Traveling around Moscow region cities in order to research and develop ideas to improve tourists attractions.