Karina H. Email & Phone Number

Detail-oriented Customer Service and Consumer Relations Manager with 20+ years of supporting and strengthening customer service/experience departments to ensure customer loyalty and retention. Proven track record implementing procedures to improve support ticket response speed, quality, and consistency. Motivational, knowledgeable leader experienced in building, training, and guiding high-performing teams of up to seven in providing exceptional customer support through friendly, helpful, and efficient issue resolution via email, phone, social media, and live chat. Committed to identifying key patterns/trends to make recommendations for optimizing the customer experience.