Karina Guzman Email & Phone Number

• Collaborate with the Deputy Chief Operations Officer of Health Care Standards to develop, plan, coordinate, and monitor the professional and medical aspects related to the delivery of healthcare services delivered to our community.• Direct and act as liaison with the staff from the Inpatient Units, Adult Emergency Room, and Pediatric Emergency Department in assisting with the patient admission process, verifying bed availability, bed assignments, and discharges. • Conduct Environmental of Care rounds throughout the units and the emergency departments in support of The Joint Commission standards, and federal, state, and local regulations.• Developed operational reports in Microsoft Office Word regarding activities and occurrences during off-hours, holidays, and weekend tours.• Responsive and agile with the problem-solving of any routine or complex patient concerns.

New York, New York, United States

• Managed the genetic counselor’s calendar by coordinating, scheduling appointments on EPIC, and updating the Excel calendar. • Primary point of contact and liaison with patients, genetic counselors, physicians, and other healthcare providers.• Organized, monitored, and tracked patient forms, medical records, and documentation through a created Microsoft Office Excel spreadsheet improving overall organization and increasing the scheduled patient appointment rate.• Collaborated with the Event Planning Team, creating team-building activities and exercises to help increase morale within the workplace.

New York, United States

• Supervised and led the Practice Associate team, while overseeing the day-to-day operations of the Primary Care department.• Educated and mentored current and onboarding Practice Associates, increasing productivity throughout the offices, and promoting a positive innovative work environment, • Implemented office and EPIC workflows, resulting in a 98% increase in operational efficiency based on the Press Ganey scores. • Coordinated monthly meetings increasing team productivity and developing the agenda template using Microsoft Office PowerPoint.• Responsible for ordering the necessary supplies and equipment for the office via ARC; optimizing cost efficiency, while ensuring a smooth business operations system.• Monitored, edited, and updated providers’ and nurse’s schedules for maximum patient care.

New York, New York, United States

• Supported the design and implementation of experiential learning activities using a creative strategy to strengthen the learning experience. • Served as Subject Matter Expert and provided feedback on learning materials. • Helped the Learning and Developmental Team by testing pilot programs and giving feedback.

New York, Ny

• Managed the day-to-day operations, while responsible for opening, organizing, and preparing the clinic for physicians, patients, and guests.• Responsible for managing the calendar, arranging and coordinating travel plans and agenda for the managers ensuring on-time arrival business trips.• Oversaw the daily schedules for all departments to ensure patients were scheduled accordingly.• Organized and led a team of eight professionals to exceed the delivery of patient care. • Directed workflows, recruited, trained, mentored, assessed performance evaluations, and provided constructive feedback.• Managed communication with vendors, key stakeholders, insurance companies, and physicians to maintain a nurtured relationship.• Assisted with special projects as needed, including organizing team-building activities which will increase employee engagement. • Developed expense reports for the manager ensuring information is accurate and the reimbursement process is done in a timely matter.

New York, Ny

• Collected and communicated information from vendors, suppliers, providers, and patients to quicken payments on outstanding balances. • Verified over the phone or website portal patient’s eligibility and benefits for DME.• Created accounts and charts by entering patient demographics, health insurance, CPT, ICD9/ICD10 codes, and authorizations into the company's EMR program (Fastrack).• Build trust with new clients, through exceptional customer service, organizational, and follow-up skills. • Scanned documentation into Med Force and created charts with medical notes, web verification, prescriptions, payment forms, and clinical notes to prepare them for billing or reimbursement.

Brooklyn, Ny

• Supervised staff, managed routes, and driver schedules, trained staff on new procedures, and mentored new staff members.• Worked closely with doctors, nurses, aids, and case managers to provide high-quality care and ongoing services for homebound patients.• Used E-clinical Works System to record patient information such as medical history, vital statistics, and test results in medical records. • Scheduled, confirmed, and canceled appointments according to patient’s needs.• Assisted in answering a high volume of incoming and outgoing calls.

Health Service Administration, Health/Health Care Administration/Management

Associate'S Degree, Medical/Clinical Assistant