Karina Sisayan Email & Phone Number

Metro Manila, National Capital Region, Philippines

Metro Manila, National Capital Region, Philippines

Metro Manila, National Capital Region, Philippines

•Built and maintained relationship with venue and clients to ensure successful client relations and smooth running of all events•Met with venue staff and clients to arrange and plan upcoming functions to their specifications and to establish, confirm or revise their requirements•Educated and advised clients and venue staff alike on the most appropriate audio-visual equipment and the necessary crew to best meet their presentation needs and budget•Ensured collection of event orders and generate estimates where audio visual services were required•Understood and adhered to the Venue Policies and Procedures•Identified sales opportunities and offered effective solutions to venue clients including the promotion of Encore Event Technology services and products•Negotiated competitively against outside contractor’s quotes whilst maintaining the integrity of the original estimate•Increased success rate in confirming/closing sales in venues locally by means of attending Venue partners promotional events, industry and networking events•Controlled cost in relation to quoting for staff resources, consumables, equipment and repair and maintenance•Suggested opportunities for operational improvements to motivate the team to achieve their objectives•Monitored the morale of the team and took appropriate remedial action when required•Assisted in regular performance reviews and provided feedback•Identified roadblocks that impact the performance of the individual or the team and resolved or escalated as appropriate•Maintained safe and healthy conduct of the team, client, visitors and other contractors by promoting safe work methods and reported possible risks, incident and injuries

Pasay, National Capital Region, Philippines

• Managed event logistics and operations• Ensured that events progress seamlessly by following established procedures, collaborating with other associates, & ensuring accuracy.• Adhered to all standards, policies, & procedures.• Ensured billing accuracy & conducts bill reviews with the clients prior to processing the final bill.• Managed group room blocks & meeting space for average to large-sized assigned groups.• Identified operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.• Acted as liaison between field sales person & customer throughout the event process (pre-event, event, post-event).• Participated in customer site inspections & assists with the sales process as necessary.• Ensured & provided exceptional Customer Service for property events• Coordinated & communicated event details both verbally and in writing to the customer and property operations.• Responded to and handled guest problems and complaints.• Worked to constantly improve customer service by integrating obtained feedback and personal judgment into action plans.• Conducted formal pre- and post-event meetings as required to review/communicate group needs and feedback.• Facilitated various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).• Supported and coordinated with the Sales and Marketing Function• Up-sells products and services throughout the event process.• Forecasted group sleeping rooms and event revenue (catering and audio visual) for his/her groups.• Reviewed comment cards and guest satisfaction results with associates.• Observed service behaviors of associates and provides feedback to individuals and/or managers.• Assisted in the development and implementation of corrective action plans.• Worked with the property staff and customers to address operational challenges associated with his/her group.

Pasay, National Capital Region, Philippines

•Handled detailed coordination and smooth simulation of a variety of events, which included venue rental payment monitoring, initial coordination meeting and pre-production meeting with clients and organizers for all venue requirements•Generated a comprehensive Banquet Event Order through Event Business and Management Software for client’s review and distribution to all department•Familiarized with different table setting (formal, casual and buffet setting), room set-up (theater, classroom, banquet, cocktail/reception and exhibit) and food service (buffet, plated, Russian style, and Family style)•Attended daily and weekly BEO meetings to ensure seamless alignment. Spearheaded pre-event meetings at Day 0 of each event handled• Secured all necessary permits prior to event set-up and tear down and other special set-up• Conducted daily venue rounds to ensure facility maintenance and more frequent rounds from event set-up until event tear down•Ensured all departments were well equipped on event details and requirements•Ensured adherence to the House Rules and Regulations of the venue•Maintained smooth flow of simultaneous and small/large scale events by effectively managing and controlling foot traffic that ranges from 50 - 18000 guests•Surpassed client's expectations by providing exceptional service from all staff•Exemplified the Company's motto: We go beyond

El Segundo, California, United States

Handled all the catering and business meetings of different departments in a company populated by 450 people. Coordinated all services with the CEO and other executives. Communicated with vendors, ordered food and paid attention to any special modification (i.e. special diet needs). Ensured all meeting room amenities (e.g. basic office supplies, mints, etc.) were complete before and after meeting begins.

Pasay, National Capital Region, Philippines

•Handled detailed coordination and smooth simulation of a variety of events, which included venue rental payment monitoring, initial coordination meeting and pre-production meeting with clients and organizers for all venue requirements•Generated a comprehensive Banquet Event Order through Event Business and Management Software for client’s review and distribution to all department•Familiarized with different table setting (formal, casual and buffet setting), room set-up (theater, classroom, banquet, cocktail/reception and exhibit) and food service (buffet, plated, Russian style, and Family style)•Attended daily and weekly BEO meetings to ensure seamless alignment. Spearheaded pre-event meetings at Day 0 of each event handled•Secured all necessary permits prior to event set-up and tear down and other special set-up•Conducted daily venue rounds to ensure facility maintenance and more frequent rounds from event set-up until event tear down•Ensured all departments were well equipped on event details and requirements•Ensured adherence to the House Rules and Regulations of the venue• Maintained smooth flow of simultaneous and small/large scale events by effectively managing and controlling foot traffic that ranges from 50 - 18000 guests• Surpassed client's expectations by providing exceptional service from all staff• Exemplified the Company's motto: We go beyond