- Plan, execute, and manage Mass Markets product projects, ensuring timely and on-budget delivery.- Coordinate with internal and external stakeholders to define project scope, goals, and deliverables.- Develop detailed project plans, timelines, and budgets.- Monitor project progress and make adjustments as needed.- Provide regular updates to senior management and stakeholders.- Ensure compliance with industry standards and best practices.- Foster a positive team environment and support team members in achieving project goals.

-Plan, organize, and develop training curricula, materials and programs to meet specific training needs.-Utilize needs assessments and training program design strategies to develop courses that are responsive to current business needs, multiple participant skill levels and common training theory.-Track and analyze training programs by examining learner satisfaction levels, proficiency testing and job performance metrics.-Provide curriculum instruction and guidance to trainers, online course producers, and Training Managers.

-Ensured each kiosk location met and exceeded its assigned revenue and product sales objectives monthly/quarterly and annually.-Ensured all personnel provided the highest quality of sales and service to new, existing and prospective customers.-Consistently implemented and managed all store operations including inventory management, visual merchandising standards, cash management and daily store maintenance.-Assisted Area Retail Sales Manager with all hiring/termination, coaching and development of store personnel.-Communicated on-going kiosk performance to Area Retail Sales Manager and facilitated implementation of all needed operational, productivity and staffing improvements.

-Managed employee and process operations at three massage/beauty salons and one full service day spa. -Analyzed need for, created and disseminated store policies and procedures. -Recruited, interviewed, and hired licensed spa employees. -Performed various Human Resources duties, i.e. employee performance reviews, exit interviews, policy and procedure enforcement and employee scheduling.

-Planned, coordinated, prepared, and directed Wireless internal communication activities.-Managed and developed Assistant Communications Managers.-Produced All Team Meetings, and offsite events, company celebrations, picnics.-Developed and maintained departmental Communications web site, scripted all-employee voice/e-mail communications

-Hired and managed assistant training managers.-Coordinated training development and delivery required in all appropriate channels - Sales, Customer Care, Indirect Retail and Vendor. -Conducted ongoing Wireless training needs analysis.-Managed department to budget.-Developed and documented initial training material for customer care specialists.-Delivered initial and continuation training to wireless customer care specialists and retail sales representatives.-Developed and maintained a training resource library for the wireless customer care center.