Karin Nordling Email & Phone Number

Gothenburg, Se

Gothenburg, Sweden

Volvo Group Connected Solutions leads the development of Volvo’s connectivity and fleet management services and solutions.As Director for Supporting Services I am accountable for the delivery of services handling Identity and Access Management, Customer Fleet Management, Service Management, Asset Master Data and parts of Volvo Group Transport Solution Public Key Infrastructure. The micro-service based software is hosted in the AWS cloud. We develop, operate, and maintain our… Show more Volvo Group Connected Solutions leads the development of Volvo’s connectivity and fleet management services and solutions.As Director for Supporting Services I am accountable for the delivery of services handling Identity and Access Management, Customer Fleet Management, Service Management, Asset Master Data and parts of Volvo Group Transport Solution Public Key Infrastructure. The micro-service based software is hosted in the AWS cloud. We develop, operate, and maintain our software according to DevSecOps and plan our work according to SAFe (Scaled Agile Framework). During 2020 I supported our teams as RTE (Release Train Engineer).The department consists of three units in Gothenburg and some persons in Bangalore, India. I have three line managers and a quality lead reporting directly to me, and in total we are around 50 persons. Show less

Gothenburg, Sweden

Responsible for a unit with 20 people with technical leading roles specialized in Integration & Verification, Security test and Vulnerability Analysis. My responsibilities required tight cooperation with Ericsson in China, Hungary and Germany.

Gothenburg, Sweden

The unit consisted of 23 System Testers, a Test Architect and a Product Owner with 11 different nationalities. My responsibilities also extended to two teams at a Swedish subcontractor and three teams at Indian subcontractor, and required close collaboration with sister site in China. Key achievements include:• Automating regression test cycles, including both execution and verdict (as part of the machinery for Continuous Integration)• Being part of introducing monthly… Show more The unit consisted of 23 System Testers, a Test Architect and a Product Owner with 11 different nationalities. My responsibilities also extended to two teams at a Swedish subcontractor and three teams at Indian subcontractor, and required close collaboration with sister site in China. Key achievements include:• Automating regression test cycles, including both execution and verdict (as part of the machinery for Continuous Integration)• Being part of introducing monthly deliveries (as first step towards Continuous Deployment)• Successfully transforming teams’ ways of working to Lean and Agile • Building a culture of high-performing teams• Teaching leadership within Packet Core Show less

Gothenburg, Sweden

Responsible for a unit with 19 project managers working with: • Product introduction• Maintenance• Competence & training development• Customer Proof of Concept activities

Gothenburg, Sweden

Responsible for EPG Release Program, which handled all release activities related to the products GGSN-MPG and EPG. The program comprised of project managers, developers and test strings, with a yearly budget of 21 MSEK (2011). Key acheivement was to form the program and define lean and agile ways of working.

Gothenburg, Sweden

Responsible for projects introducing new Evolved Packet Gateway product releases to telecom operators, including:• Establish, support and follow-up customer projects • Stakeholder management and reporting towards toll gates and milestones• Assign and follow-up product packaging and supply• Coordinate with product management, global services, maintenance and customer support

Gothenburg, Sweden

Responsible for providing Global Service Delivery Centers and Market Units with demos and expertise during pre-sales and deployment activities when the Service Aware Charging and Control (SACC) technology was new. Responsibilities included:• Defining & adapting services (scope of work)• Securing service delivery • Following-up on costs and results

Gothenburg, Sweden

Responsible for assignments to Global Service Delivery Centers (GSDC) for handling Solution Delivery activities for Packet Core products around the world, including:• Handling the assignments• Following-up on budget and goals• Following-up deployment of correction packages

Gothenburg, Sweden

Responsible for following-up on the performance of the team handling Customer Service Requests, which consisted of 5-10 support engineers.Other achievements: • Responsible for introducing SMS at Packet Core, a new SAP-based tool for handling customer requests• Member of Maintenance Coordination Forum, and for the last 6 months also Product Maintenance Discipline Manager at Ericsson group functions level. Responsibilities concerned tools and processes.

Gothenburg, Sweden

Responsible for the Trouble Report (TR) process within the Product Development Unit for GSN (GPRS Support Node). The process was part of a large program, focusing on deploying Rational Unified Process within GSN.Other achievement: • Successfully aligned and defined the processes and tools when transferring maintenance and support for GSN products from Aachen to Gothenburg

Halmstad, Sweden

Consultant within areas such as information management, project management and decision support.

Master Of Science (M.Sc.), Industrial Engineering And Management - International

Education record