Kari Onederra Email & Phone Number

Gilbert, AZ, US

Greater Salt Lake City Area

• Support sales through brokers by developing in-depth analyses of prospects’ current providers. Make recommendations on optimum PBM carrier. Manage post-sale RFP development, implementation to new vendor, and client.
• Generated $49 million of revenue in 2.5 years (drug spend).
• Client satisfaction and retention results
• Met project implementation goals (scope, schedule, client satisfaction) 100% of the time
• Saved clients $606,000 by finding PBM coding errors and monitoring contract performance guarantees for clients.
• Achieved 98% quality on carrier-to-PBM data integration.

Greater Salt Lake City Area

• Set drug prices to save clients money on generic drug charges and to improve corporate profitability. Covered revenue shortfalls as directed to meet client performance guarantees. Supported 25 account executives and 76.
• Improved profitability $30 million in 2 years.
• Reduced client costs 13% by applying MAC list to their organizations.
• Eliminated $1 million revenue shortfall (one week) to avoid paying performance guarantees

Greater Salt Lake City Area

• Reviewed claims for overcharges to customers. Conducted on-site pharmacy audits. Identified, recommended and implemented process changes that minimized overcharges.
• Saved $1 million+ (company and clients) by implementing new compound audit process.
• Increased on-site audit volume to 5 from 3 daily; implemented throughout company.
• Position retained after merger due to outstanding process and management thereof.

Greater Salt Lake City Area

• Managed and tracked drug spend for 10 clients (3 of top 10 clients for organization). Sold new programs (formularies, clinical programs, reporting tools) while saving money for clients.
• Attained 97% client retention through high client and member satisfaction, low trends, and less than 2-hour problem contact and/or resolution.

Greater Salt Lake City Area

• Managed eligibility report reviews to prevent service disruptions. Maintained client contacts and provided reports/ analyses to account manager.
• Achieved 98% client satisfaction (above average and excellent) and97% retention by reducing and avoiding service disruptions.

Greater Salt Lake City Area

• Managed team of 50 associates. Trained and coached staff. Developed testing criteria for new client files and annual updates. Created long-range strategies and plans to achieve call center and corporate goals. Subject.
• Improved average answer delay 66% by developing new training program to enhance efficiency.
• Lowered average talk time 45% by implementing new call logging application.

Greater Salt Lake City Area