Karissa Maciolek Email & Phone Number

Senior Associate for the Operations Improvement - Workforce Team

Durham, North Carolina, United States

• Improved Provider Enrollment process workflows by implementing automated templates, saving 15 hours each month.
• Audited Inpatient Only Surgical Patients weekly, reducing technical write-offs by 66%.
• Automated Cash Management queries and pivot tables with Excel Macros for Blue Prism BOTs.
• Utilized Microsoft VBA to create Operation Excellence Reports for employee’s monthly productivity reviews.
• Oversaw the FTE budget and productivity reporting process for 130 cost centers’ front desk staff.
• Supported the Labor Management Committee with volume, productivity, and labor standard calculations.

Durham, North Carolina, United States

• Educated and advised on tools and techniques for monitoring and assessing employee's key performance indicators and compliance with accreditation and regulatory requirements.
• Aggregated electronic medical record data to assist operational leaders in developing and delivering improvement initiatives.
• Supported departmental operations and quality initiatives within Case Management and Behavioral Health.
• Built and optimized SQL queries for Tableau and ad-hoc reports to run 1.5x faster.
• Prepared annual FTE budget reports and reviewed FTE Labor and Productivity reports.
• Generated Visio process maps to understand patient and data flow.

Madison, WI

• Implemented employee trainings, membership management/engagement, and special projects.
• Performed pre-event, day of, and post-event tasks for professionally facilitated peer-to-peer collaborative learning events.
• Provided detail-oriented customer service.

Boston, Massachusetts, United States

• Supported universal data governance and completeness of electronic trial master files.
• Assisted in the transition to Veeva Vault’s Clinical Trial Management System.
• Identified and analyzed KPIs that led to improvement in internal processes across multi-department disciplines.

Madison, Wisconsin, United States

• Adapted to and advised guests on the COVID-19 safety protocols.
• Improved in multitasking, communication, customer service, conflict resolution, and teamwork.

Minnetonka, Minnesota, United States

Due to the Coronavirus (COVID-19) pandemic, Boston Scientific has decided to cancel their 2020 Internship Program.

Northfield, IL

• Improved business relations with the construction of a Tableau dashboard for purchasing coordinators and vendors.
• Developed future project phases for a vendor dashboard using analytical and business process management skills.
• Analyzed data to identify money and time saving opportunities by managing multiple data interfaces.

Madison, Wisconsin

• Organized and implemented special events from setup and prep to cleanup.
• Led a team of caterers with emphasis on customer satisfaction.

Master Of Science - Ms, Industrial Engineering - Human Factors And Health Systems Engineering, 4.0/4.0

Bachelor'S Degree, Industrial Engineering, 3.552/4.0

Activities and Societies: Wisconsin Racing - Formula SAE, National Organization for Business and Engineers (NOBE), Society of Women.

Certificate, Business

Certificate, Technical Communications

Certificate, Entrepreneurship/Entrepreneurial Studies

Bachelor'S Degree, Business Administration And Management, General

UW-Madison College of Engineering Study Abroad Program - Spring Semester 2019 Observed and partook in Hungarian teaching methods while.

High School Diploma, 3.97/4.0

Activities and Societies: National Honor Society, Spanish National Honor Society, Student Senate, Girl's Varsity Volleyball, and Volunteer.