Karissa Maciolek Email & Phone Number

Senior Associate for the Operations Improvement - Workforce Team

Durham, North Carolina, United States

• Improved Provider Enrollment process workflows by implementing automated templates, saving 15 hours each month.• Audited Inpatient Only Surgical Patients weekly, reducing technical write-offs by 66%.• Automated Cash Management queries and pivot tables with Excel Macros for Blue Prism BOTs.• Utilized Microsoft VBA to create Operation Excellence Reports for employee’s monthly productivity reviews.• Oversaw the FTE budget and productivity reporting process for 130 cost centers’ front desk staff.• Supported the Labor Management Committee with volume, productivity, and labor standard calculations.• Reconciled Point of Service billing data for senior leadership.• Created balanced scorecards for strategic operations meetings and planning.• Identified opportunities for additional revenue by identifying instances of patients being referred outside of Duke Health.• Tracked non-compliant cases with the Centers for Medicare & Medicaid Services’ regulations.

Durham, North Carolina, United States

• Educated and advised on tools and techniques for monitoring and assessing employee's key performance indicators and compliance with accreditation and regulatory requirements.• Aggregated electronic medical record data to assist operational leaders in developing and delivering improvement initiatives.• Supported departmental operations and quality initiatives within Case Management and Behavioral Health.• Built and optimized SQL queries for Tableau and ad-hoc reports to run 1.5x faster.• Prepared annual FTE budget reports and reviewed FTE Labor and Productivity reports.• Generated Visio process maps to understand patient and data flow.

Madison, Wi

• Implemented employee trainings, membership management/engagement, and special projects.• Performed pre-event, day of, and post-event tasks for professionally facilitated peer-to-peer collaborative learning events.• Provided detail-oriented customer service.

Boston, Massachusetts, United States

• Supported universal data governance and completeness of electronic trial master files.• Assisted in the transition to Veeva Vault’s Clinical Trial Management System.• Identified and analyzed KPIs that led to improvement in internal processes across multi-department disciplines.

Madison, Wisconsin, United States

• Adapted to and advised guests on the COVID-19 safety protocols.• Improved in multitasking, communication, customer service, conflict resolution, and teamwork.

Minnetonka, Minnesota, United States

Due to the Coronavirus (COVID-19) pandemic, Boston Scientific has decided to cancel their 2020 Internship Program.

Northfield, Il

• Improved business relations with the construction of a Tableau dashboard for purchasing coordinators and vendors.• Developed future project phases for a vendor dashboard using analytical and business process management skills.• Analyzed data to identify money and time saving opportunities by managing multiple data interfaces.

Madison, Wisconsin

• Organized and implemented special events from setup and prep to cleanup.• Led a team of caterers with emphasis on customer satisfaction.

Master Of Science - Ms, Industrial Engineering - Human Factors And Health Systems Engineering, 4.0/4.0

Bachelor'S Degree, Industrial Engineering, 3.552/4.0

Activities and Societies: Wisconsin Racing - Formula SAE, National Organization for Business and Engineers (NOBE), Society of Women.

Certificate, Business

Certificate, Technical Communications

Certificate, Entrepreneurship/Entrepreneurial Studies

Bachelor'S Degree, Business Administration And Management, General

UW-Madison College of Engineering Study Abroad Program - Spring Semester 2019 Observed and partook in Hungarian teaching methods.

High School Diploma, 3.97/4.0

Activities and Societies: National Honor Society, Spanish National Honor Society, Student Senate, Girl's Varsity Volleyball, and Volunteer.