Karissa Wright Email & Phone Number

As a Customer Success Manager at ThoughtExchange, my primary focus is customer retention. I am dedicated to ensuring that every client fully understands the potential of our platform and feels empowered to use it effectively to solve their complex business problems.To accomplish this objective, I conduct thorough research, hold regular monthly meetings with my clients, coordinate specialized territory-specific events and participate in industry conferences. These interactions allow me to strategize for success, perform quarterly business reviews, offer guidance on the practical implementation of ThoughtExchange, and establish myself as a trusted partner for our clients.In addition, I use specific data to gain a deep understanding of the health of my accounts, identify any gaps in our service, and take appropriate action to address them. I am accountable for attaining a revenue quota of $1.1M, understanding my customers’ needs, driving adoption and utilization, and building solid relationships that will ultimately result in the retention of all business partners in my portfolio.

During my tenure at Brookfield, I had the opportunity to work with several sales teams across diverse areas of the business. This exposure helped me gain valuable experience in selling a wide range of properties, including townhomes, duplexes, move-up homes, estate townhomes, and estate homes.As part of my role, I handled all sales-related activities, such as lead generation, follow-up, training, negotiations, event facilitation, and expectation setting. I also collaborated with home buyers to customize their properties to their unique preferences and worked closely with them throughout the construction process to provide an exceptional customer experience.My time at Brookfield equipped me with a deep understanding of the real estate industry and refined my skills in sales, customer service, and project management. I am proud to have contributed to the success of the organization by delivering exceptional results and upholding the highest standards of professionalism and integrity.

Calgary, Canada Area