Kari Tattersall Email & Phone Number

United States

Responsible for the management and development of 6 Account Managers. As the Manager, Account Services, oversee the team and provides education, mentorship and guidance in the implementation of Account Services processes, procedures and best practices. • Participate and contribute to the development of event strategy, processes, and procedures within the department to ensure the successful planning and logistical implementation of global corporate events, including conferences, meetings, executive events, and incentives• Participate in staffing meetings, providing analysis and feedback on assigned team members bandwidth, assignments and schedules to help ensure proper program staffing and employee development• Manage multiple, complex projects across varying timelines in a fast-paced environment.• Responsible for recruitment, onboarding, training, staffing, and development of Account Management team.• Analyze performance of team members and develop steps to improve future employeeperformance and development• Ensure sales processes, account strategy, and client relationship management is developed within Account Manager group.

San Francisco Bay Area

• Develop Account and Project Strategy across multiple departments including Operations, Registration, Web Development, Travel Services, Sponsor and Tradeshow Management, and Accounting.• Create and maintain project timelines ensuring successful and timely completion within established timeframes simultaneously managing client expectations.• Oversee all aspects of project execution, from concept to completion including statement of work development, contract negotiation, website and creative development, staffing, vendor selection, site management, speaker and content management, food and beverage, audiovisual, production, function space allocation and on-site operations.• Develop and manage event budgets ranging from $75K to $32 million including weekly forecasting, final reconciliation and cost savings.• Manage logistics of operating a variety of corporate initiatives, including partner conferences, sales meetings, customer events, tradeshows, roadshows and incentive trips in both international and domestic locations reaching 50 – 50,000 attendees.Our account teams provide service in the areas of event strategy, creative/brand activations, production, full-service event logistics, and more. We retain a global network of best-in-breed partners and destination management companies who help us provide outstanding service and value, every step of the way.

Responsible for the management and development of 12 Senior Event Managers. The Manager of Operations oversees the team and provides education, mentorship and guidance in the implementation of Operations Department processes, procedures and best practices. • Participate and contribute to the development of event strategy, processes, and procedures within the department to ensure the successful planning and logistical implementation of global corporate events, including conferences, meetings, executive events, and incentives• Participate in staffing meetings, providing analysis and feedback on assigned team members bandwidth, assignments and schedules to help ensure proper program staffing and employee development• Manage multiple, complex projects across varying timelines in a fast-paced environment.• Responsible for recruitment, onboarding, training, staffing, and development of Senior Event Management team• Analyze performance of team members and develop steps to improve future employeeperformance and development

San Francisco Bay Area

• Responsible for the leadership and ownership of full-scale management of small to large events, ranging from 100 to 5,000 attendees, including conferences, meetings, and incentives.• Oversaw all aspects of planning global events, from concept to completion, including project scope, contract negotiation, timeline management, website development, staffing, vendor selection, food and beverage, audiovisual, production, function space allocation, creative & branding, security & emergency response, and on-site operations.• Drove alignment ensuring all stakeholders worked together to deliver customer-focused high-quality event programs.• Developed and managed budgets ranging from $15,000 - $32 million, including forecasting, reconciliation, invoicing, and cost savings.Clients include:Chick-fil-AeBayNewSchools Venture Fund

San Rafael

San Francisco

Responsible for managing large events such as conventions and meetings. Organize food and beverage service, set-up of event space, and partner with meeting planners to create and execute complex events. Manage multiple events simultaneously. Work with Banquets, Audio Visual, Front Office and Accounting to ensure excellent execution of all events. Conduct site meetings.• GroupMAX Champion, ranked 3rd out of 70 Fairmont Hotels, which increased room revenue.• Generated $11M+ in food and beverage/room revenue from 200 conventions in three years.• Consistently received all “10” scores on Meeting Planner J.D. Power surveys. • Successfully organized Community Outreach Events, such as Breast Cancer Walk and the California Coastal Cleanup, as part of Fairmont’s corporate responsibility efforts, which enhanced the reputation of the hotel. • Awarded “Leader of the 4th Quarter, 2012”.

San Francisco

Catering Manager (April 2013 – Present)Responsible for selling and contracting social, cultural and local corporate and Holiday events. Work with meeting planners and brides/grooms to create and execute detailed events which involve organizing food and beverage service, event space set-up, and partnering with meeting planners. Manage multiple events simultaneously. Work with various departments such as Banquets, Audio Visual, Front Office and Accounting to ensure quality execution of all events. Conduct site meetings.• Within six months of being in the position, booked 70+ events and managed over 100 events.• Generated $1 million in food and beverage revenue.• Consistently received all “10” scores on Meeting Planner J.D. Power surveys.

San Francisco

Responsible for managing 105 room attendants in a 591 room hotel. Responsibilities include daily room inspections, weekly scheduling, maintaining inventory and managing a budget. Manage daily guest needs including VIP’s and special requests.• Increased Guest Room Index score to an all-time high of 8.27.• Created a positive and motivating daily work environment through recognition and incentive programs. • Implemented the Bed Toolz program which increased safety and reduced workplace injuries.

San Francisco

Managed daily operations of breakfast, lunch, afternoon tea, dinner and lounge. Responsible for the weekly schedule for 28 colleagues. Responsible for controlling spirit and wine inventory. • Coordinated reservations for all Holiday Tea events consisting of 150 guests during 3 hour meal periods. • Worked with the banquet department and the Chefs to organize large buyouts in the restaurant and lounge. • Coordinated events for over 300 guests in the restaurant. Managed daily operations of the department. Inventory management (glassware, silverware, china) for all Food and Beverage outlets. Worked closely with Chefs, Outlet Managers, and Banquets to ensure quality standards were maintained in the kitchen and back of house pantry areas. Responsible for scheduling 44 staff members within the payroll budget. Coordinated with Chefs and Banquet Managers to ensure proper delivery of food.• Awarded “Leader of the 3rd Quarter, 2008” in my first year. First time this award was given at this level. • Awarded “Leader of the Department , 3rd Quarter, 2008”, recognizing the contribution of my entire department.• Implemented a new standard for recycling procedures which resulted in savings of $9,000+ per month in waste management. • Created new organization methods for the supply room. Discovered a surplus of restaurant supplies, which was sold to generate $3,000+.

Bachelor In Science, Hotel Administration, Hospitality

Education record

Activities and Societies: Alpha Chi Omega