Facility Management and Administration

• MIS Preparing, analyzing and monitoring various reports for teh General manager from time to time.• Guest Relations and Customer Satisfaction- Monitoring and responding to guest feedbacks- Organising and initiating gifts for guests on different occasions- Monitor TripAdvisor Feedbacks & Ratings- Issuing and recording discount vouchers - Handling Guest queries/complaints• Office Management- Maintain and manage various documents and files pertaining to the Company and the General Manager- Manage external and internal calls and appointments of the General Manager's Office- Maintain the confidentiality pertaining to the General Manager's Office and the Organisation- Maintaining the General Manager’s PR List• Inter-departmental coordination- Coordinating for the Loyalty Program - Dining and approving database- Organizing and coordinating various inter-departmental meetings - Act as the connecting link between the General Manager and the allied departments for various approvals etc.• Monitoring- Other department operations - Aura Spa Sales & Operation - Coordination of Bar License (Annual & Monthly)- Coordination related to Five Star Classification related matters- Coordination with various chambers of commerce

- Maintaining personal files and appointments for the President & the CFO- Travel coordination - Minutes of the Meeting preparation for General Meetings- Documentation, Calculation and maintenance of the files and record for Inter-Corporate Deposits & Bills of Exchange. This included coordination with various brokers for the ICD & BOE.- Coordination with the various Chambers in Calcutta data management- Assisting the President in his various offices held in the Chambers- Event management for internal events- Maintaining the PR list for the Company.- Preparing, analysing & monitoring various MIS like Stock Report, Budget vis-à-vis Actuals, Bank Position, Project update etc.

Secretarial Work for the Managing DirectorTravel Coordination for the organizationMonitoring various merchandisers process reports, accounts updates, factory reports etc.Management Representative of ISO