Work with residents to come up with better coping skills often acting more like a social worker than a cop. This was accomplished by being human with them. Eating meals, playing cards, and professional socialization with the inmates to help them work through problems in a positive fashion.Using a win/win, as much as possible, philosophy when corrective actions were needed. Managing work crews, unit (porters) workers, scheduling work, giving assignments to workers, and then checking the quality of their work.Managing unit computer entries and logging of behavior, movement, universal logs. Providing information, supplies, and direction to inmates.Counseling and giving residents someone to talk with to defuse individual crises before they become larger incidents.Training and mentoring new officers on how to do the job.Following proper procedures for booking, data entry, processing pictures and fingerprints, providing telephone calls and processing people out by writing bonds, collecting money or sureties, and completing the outgoing processes. Multi-tasking during all aspects of the workflow. Answering phone, and responding to emergencies calls while also processing arrestees.Initiates maintenance requests, both emergency and routine. Performs administrative duties as required