Karl A. Email & Phone Number

• O365 / AD user administration
• Created PowerShell scripts to streamline and automate tasks.
• Engineered MDT solutions implemented across numerous sites
• Delivered Level 2 & 3 user support, resolving complex issues efficiently.
• Comprehensive WFH management, encompassing user management, asset imaging,assignments, inventory, shipping, and returns.
• Managed multiple projects, ensuring effective collaboration with various teams andmanagement.

Denver, CO

• Resolved advanced technical issues for multi-state clients through PowerShell,registry edits, SCCM, and scripting.
• Streamlined user workflows by developing advanced macros for Microsoft Office
• Delivered SQL support for Access databases, troubleshooting issues anddesigning new reports and queries.

Colorado

• Support for over 130 clients, aiding them in questions they have in managing their websites
• Optimized exiting websites to ensure they would conform to the new standards on the internet, including SSLs, mobile support, page ranking optimizations, and email spam protection
• Provided IT support for clients to help them manage their desktops, servers and applications and aid with any technical issue they may have

Spilimbergo, Italy

• Deployed and configured a VMware server supporting two domain controllers.
• Designed and implemented an Active Directory infrastructure
• Developed and applied group policies for Windows XP and Windows 7.
• Implemented a backup solution for VMware guests.
• Automated account creation and NTFS permissions settings.
• Resolved network conflicts, including VLAN and WiFi issues.

Tampa, Florida, USA

• Delivered on-site and remote technical support for over 4,000 employees and 7,000 devices,directly contributing to patient safety.
• Leveraged SCCM 2007 for efficient software deployment, hardware/software inventorymanagement, and remote user assistance.
• Aided in transitioning the hospital to paperless documentation.
• Conducted basic networking installations and troubleshooting.
• Evaluated and implemented new hardware and software solutions.
• Delivered Level 2 desktop support services.

Zephyrhills, Florida, USA

• Worked as part of a team to migrate the hospital from Windows NT to Windows XP and Active Directory
• Worked with numerous teams to migrate the hospital from paper based charting to an electronic charting solution named Cerner
• SMS 2.0 & 2003 Administrator
• Created automated software solutions to deploy via SMS
• Generated reports and queries for auditing purposes
• Maintained desktop security patches via SMS and WSUS