Karl A. Email & Phone Number

• O365 / AD user administration• Created PowerShell scripts to streamline and automate tasks.• Engineered MDT solutions implemented across numerous sites• Delivered Level 2 & 3 user support, resolving complex issues efficiently.• Comprehensive WFH management, encompassing user management, asset imaging,assignments, inventory, shipping, and returns.• Managed multiple projects, ensuring effective collaboration with various teams andmanagement.• Enforced standards and procedures to ensure audit compliance.• Managed office network and datacenter operations, collaborating with various teams to ensuremaximum uptime.

Denver, Co

Resolved advanced technical issues for multi-state clients through PowerShell,registry edits, SCCM, and scripting.• Streamlined user workflows by developing advanced macros for Microsoft Office• Delivered SQL support for Access databases, troubleshooting issues anddesigning new reports and queries.

Colorado

• Support for over 130 clients, aiding them in questions they have in managing their websites• Optimized exiting websites to ensure they would conform to the new standards on the internet, including SSLs, mobile support, page ranking optimizations, and email spam protection• Provided IT support for clients to help them manage their desktops, servers and applications and aid with any technical issue they may have

Spilimbergo, Italy

• Deployed and configured a VMware server supporting two domain controllers.• Designed and implemented an Active Directory infrastructure• Developed and applied group policies for Windows XP and Windows 7.• Implemented a backup solution for VMware guests.• Automated account creation and NTFS permissions settings.• Resolved network conflicts, including VLAN and WiFi issues.

Tampa, Florida, Usa

• Delivered on-site and remote technical support for over 4,000 employees and 7,000 devices,directly contributing to patient safety.• Leveraged SCCM 2007 for efficient software deployment, hardware/software inventorymanagement, and remote user assistance.• Aided in transitioning the hospital to paperless documentation.• Conducted basic networking installations and troubleshooting.• Evaluated and implemented new hardware and software solutions.• Delivered Level 2 desktop support services.

Zephyrhills, Florida, Usa

Worked as part of a team to migrate the hospital from Windows NT to Windows XP and Active Directory• Worked with numerous teams to migrate the hospital from paper based charting to an electronic charting solution named Cerner• SMS 2.0 & 2003 Administrator• Created automated software solutions to deploy via SMS• Generated reports and queries for auditing purposes• Maintained desktop security patches via SMS and WSUS• Implemented ISA Server 2003 to manage internet access and prevent spyware• Implemented a virtual environment using Virtual Server 2003 for recovery of • production servers and provide a training environment for staff to further their education• Assisted users with technical issues related to PC and peripherals which could directly affect patient safety.• Performed basic networking installations and troubleshooting, including WiFi