Karl Wright Email & Phone Number

Greater Chicago Area

• Support LANs, WANs, network segments, Internet, and intranet systems.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Assign configuration of authentication and authorization of directory services.
• Act as member of a ticket queue system to address and resolve day-today support requests.

Itasca, IL

• Worked with and installed Windows Server 2008 / 2012.
• Performed user’s group policy authorization and authentication with Active Directory.
• Log all calls, emails, and communications to customer in our ticket system
• Image and deploy machines to employees

Schaumburg, IL

• De-escalating calls with customers, diplomatically handle irate customers effectively to assist them and retain their business.
• Provided high-quality customer service and assistance.
• Handling questions that may include some technical help to get their service working properly.
• Taking inbound calls from current customers.

Cleveland/Akron, Ohio Area

• Attend to troubleshooting calls and execute installations, desktop maintenance and upgrades.
• Install, configure, maintain and troubleshoot end user desktops.
• Examine, manage, maintain, upgrade and support network servers’ equipment and maintenance.
• Assess user needs and develop technical solutions on work related issues.