• Support LANs, WANs, network segments, Internet, and intranet systems. • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. • Assign configuration of authentication and authorization of directory services. • Act as member of a ticket queue system to address and resolve day-today support requests.

• Worked with and installed Windows Server 2008 / 2012. • Performed user’s group policy authorization and authentication with Active Directory.• Log all calls, emails, and communications to customer in our ticket system• Image and deploy machines to employees

• De-escalating calls with customers, diplomatically handle irate customers effectively to assist them and retain their business.• Provided high-quality customer service and assistance.• Handling questions that may include some technical help to get their service working properly.• Taking inbound calls from current customers.

• Attend to troubleshooting calls and execute installations, desktop maintenance and upgrades.• Install, configure, maintain and troubleshoot end user desktops.• Examine, manage, maintain, upgrade and support network servers’ equipment and maintenance.• Assess user needs and develop technical solutions on work related issues.