• Ensure proper game day operation of tracking and rendering systems, including verification of speed reporting and tracker accuracy.• Serve as primary on-site troubleshooter for all MLBAM equipment, including cameras, Doppler radar system and on-site server bank.• Look for errors in data and report anything found to ensure proper data “scrubbing” to further provide accuracy.• Communicate with off-site support to ensure that data is being uploaded/downloaded properly to the appropriate outlets and coordinate any repairs or adjustments needed.• Interact, coordinate and troubleshoot with personnel from a wide variety of network broadcasting teams and clubs to provide proper render specifications.

• Serve as network admin for Cisco Meraki organization, providing support and preventative maintenance for over 90 offices nation-wide.• Administer organization’s O365/Exchange portals in a hybrid cloud/on-prem environment, syncing with domain AD.• Administer Active Directory containing over 3,000 users, assisting to maintain current and accurate security/access privileges throughout organization.• Plan, design, and manage various network installations/integrations for newly-acquired BUs and office space.• Create, maintain and repair user connections to various servers within organization’s VM environment.• Install and maintain security camera networks utilizing Tyco, Convergint and Meraki-based systems.• Assist organization transition to VoIP telephony, serving as admin for RingCentral phone system.• Determine current inventory requirements and purchase new user equipment accordingly.• Act as project manager for quarterly organizational-wide projects assigned by CIO.• Install, update and correct issues with Zoom Room teleconference meetings. • Retrieve Mozy backups of user data and migrate user profiles, imaging new PCs, as needed.• Assist local various admin and sales staff with access issues, as needed.• Provide excellent customer service including troubleshooting, diagnosing and correcting issues with company-issued iPhones, iPads and PCs throughout the organization.

• Serve both businesses and individuals located within 75 mile radius in need of a computer repair or notary 24 hours per day.• Perform maintenance, troubleshooting and repair of private and small business PCs to clients’ satisfaction utilizing 20+ years of computer experience. • Install, configure and maintain small office/home office networks within industry standards and operational parameters specified by customer, including configuring Wifi, routers, NICs and various network applications.• Use 5 years notary experience to witness, take depositions, verify and sign documents as needed in a multitude of situations.

• Serve as single point of contact for IT and network operations for 9 small businesses throughout DFW area.• Administer and support desktop systems and networks in PC, Mac and Linux environments. • Administer and maintain multiple servers for each client (Server 2003/2008/2012, Xserve and RHEL)• Install, configure and maintain small office/home office networks within industry security standards and operational parameters specified by customer, including configuring demark routers, Wifi devices, switches, NICs and various network applications.• Provide security solutions for various clients and maintain both hardware and software firewall appliances including Cisco and Sonicwall devices.

• Successfully supervised 22 enumerators and 2 crew leader assistants during decennial census field operations while maintaining consistent and focused data collection flow.• Conducted 10 training sessions over 25 classroom hours in addition to 2 field sessions and served as a continuing informational resource throughout the operation for 25 trainees.• Trained enumerating personnel to properly handle confidential, personal information based on existing federal, state and local law and Bureau policy. • Coordinated the assignment of 60 duty areas with enumerator group and observed them in the field; provided on-the-spot assistance, supervision and support in escalated situations.• Briefed immediate Field Operations Supervisor daily regarding progress and performance making recommendations for retaining or dismissing personnel based on the empirical data available.

• Supported the AT&T Corporate Real Estate - Property Management department at the regional level (Texas) after promotion from DFW area-level support staff. • Primarily charged with managing, monitoring and configuring at least 4 separate database systems at any given time.• Utilized collected data to prepare monthly, quarterly and annual performance-based metric reports on the 36 property managers as well as 5 area managers who collectively oversaw a territory in excess of 10,000 locations including nodes, huts, cabinets and central offices covering 36 million square feet. • Assisted in operational efficiency by serving as single point of contact for several of the region’s functions including the maintenance of multiple proprietary territorial databases in addition to oversight of individual property dispositions throughout the state of Texas. • Initially hired as a data-entry clerk; earned consistently excellent job performance evaluations (> 90%) throughout employment period repeatedly resulting in additional responsibilities and increased compensation.