Karl Lewis Email and Phone Number

• Multi-site leadership: Maintained high visibility across 3 sites, working closely with Quality teams to secure standardised operations and deliver seamless quality/service management.• ISO 9001 & 14001 Management Systems: Deep dived into existing systems and processes, successfully re-vitalising and relaunching the system across European sites.• Quality tracking: Integrated the Global & Managed Net Promoter Score into routine operations to measure, track and report on customer satisfaction; used findings to transform ways of working and quality benchmarks.• Customer solutions: Introduced a process of managing customer complaints, integrating the support of cross departmental teams and stakeholders to deliver business compliant, customer-focused solutions.• Complaint management system: Project managed a customer complaints system in SalesForce; established the system from set up, implementation and process training, integrating the system into CAPA and BAU practices.• Team Lead: Established the RMA team for Europe and spearheaded the relocation of the team to a new site.• Quality Circles: Established Quality Circles which promoted collaborations between Manufacturing, and Engineering to drive product optimisation.• Design support: Elevated the profile of the Quality team across internal departments, encouraging multidisciplinary teams to integrate the support of Quality Specialists within the design process.• European communications: Chaired and coordinated European management meetings, leading the agenda to prioritise quality issues, business operations and review KPI’s to support new directives and strategies.

• EMEA leadership: Led a multi-site EMEA Quality team and Technical department across multiple locations in UK, Czech Republic, & Netherlands, promoting remote communications and retaining high visibility as a leader.• ISO compliance: Elevated a companywide understanding of ISO and compliance accreditations, taking an active role in implementing ISO 9000 and ISO 14001 management systems.• ISO 14001 European roll out: Implemented ISO 14001 Environmental Management System across 3 sites in EMEA.• Customer focus: Promoted a customer centric ethos, inspiring teams to drive quality management for customers.• Global Quality Alert System: Implemented the new system within the Oracle Agile PLM system.• Operational improvements: Transformed operational processes (Engineering Change System, 3rd Party Stock planning) enhancing quality measures and presenting improvement proposals to decision-makers.• Lean operations: Integrated lean principles to reduce lead-times and production downtime yet increasing satisfaction scores.• Service auditing: Navigated multi-level supplier relationships and set up Service Provider frameworks with annual EMEA audits (performance vs Service Levels), maintaining transparency to minimise quality issues.

Duties and Responsibilities:•Managed the EMEA Quality team across various locations in the UK, Republic and Netherlands, providing leadership and guidance to ensure consistent quality standards and practices.•Acted as a core team member for driving a customer-centric culture change within Zebra Technologies across the EMEA region, emphasising the importance of customer satisfaction and engagement.•Held the responsibility for the Global Net Promoter Score survey (Customer satisfaction survey) and led improvement activities across all business functions, actively seeking opportunities to enhance customer experiences and relationships.•Took the lead in driving business improvements, including the Engineering Change System and 3rd Party Stock planning, collaborating with various departments to optimise processes and operational efficiency.•Played a key role as a team member in setting up Service Providers and conducting annual audits within the EMEA region, ensuring adherence to quality and service standards.•Managed the Technical department, spanning multiple locations in the UK, Czech Republic and Netherlands, overseeing technical teams and activities.•Managed ISO 9001 and ISO 14001 Management Systems, ensuring compliance with international quality and environmental standards.Accomplishments:•Successfully oversaw the implementation of the Global Quality Alert System within the Oracle Agile PLM system, enhancing the organisation's quality control and alert mechanisms for improved product quality and customer satisfaction.•Presented quality strategies and improvement activities to Senior Management, contributing to the development and implementation of initiatives to enhance overall quality and efficiency.•Successfully implemented ISO 14001 (Environmental Management System) across 3 sites in the EMEA region, aligning operations with environmental sustainability and regulatory requirements.