Karl Rhoads Email & Phone Number

Salt Lake City Metropolitan Area

- Responsible for growing, leading and supporting our North American team of services staff, primarilyconsultants, trainers and technicians;- Own the responsibility for our regional services operations;- Work closely with our sales team to develop solutions for our clients;- Support our sales team in cultivating growth opportunities with existing clients;- Work with customers and partners to design and implement our world leading technologieseffectively- Take ownership for meeting client expectations and ensuring their achievement of valuefrom our services and products- Develop team capabilities and perform people management responsibilities.

Salt Lake City, Utah, United States

With an 80-year mining history, we deliver the full suite of mine services. We challenge ideas, create solutions and manage performance to help our clients achieve best-practice resource recovery, increase productivity and optimise cash flow. Thiess is the world's largest mining services provider committed to delivering best-for-mine solutions.

Greater Salt Lake City Area

Jul 2013 – Feb 2022 FLSmidth, Inc. Midvale, UtahFLSmidth provides innovative engineering, equipment and service solutions to the global mining and cement industries. We help our customers to improve performance, drive down costs and reduce environmental impact. Sales Director – NW USA & Western Canada• Led a team of up to 12 Senior Sales managers to innovate new sales strategies and processes resulting in growth of annual sales to over $127MM• Tasked by the Vice-President to define sales growth programs, develop the tools for implementation and ongoing review of initiatives.• Draft strong value propositions through ROI calculations and case studies• Developed strategic sales plans based on industry trending, economic indicators, and market segmentation to increase growth within existing accounts • Personally targeted, managed and closed a significant number of high dollars, large account opportunities• Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks• Cultivated strong relationships with corporate and plant personnel growing order intake by 10+% year on year while growing market share• Expand customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities• Promote, review and support Miller Heiman sales methodologies (Green & Blue Sheets), CRM Dynamics utilization & Power BI data visualization tools within sales team

The world’s largest supplier of mining equipment simulators has deployed their solutions in 48 countries and works closely with mining operations and equipment manufacturers to solve real industry problems in areas of safety, productivity, reactive maintenance, and the availability of skilled personnel.• Developed mutually beneficial partnerships with companies offering complimentary products such as ICOM & Modular Mining Systems• Identified product development opportunities resulting in enhanced market position and leading competitor's offerings• Facilitated a CI working group to recommend further improvements to existing processes & methodologies• Identified quantifiable & measurable methodologies to track user performance and optimization in order to define ROI• Integrated six sigma program structure to drive quantifiable & measurable outcomes of customer's training projects• Implemented Continuous Improvement techniques & methodologies into both business and user applications• Created maintenance contract structure offering various levels of support at defined price points.• Participated in corporate steering committees to determine software/hardware development priorities, service inclusions & potential partnership opportunities• Project Mgmt - oversaw project planning, execution & deliverables. Included regular reporting of ROI and performance improvements to corporate, mine site management & other key stakeholders

Salt Lake City, Utah

· Met assigned sales targets for profitable sales volume and strategic objectives in assigned accounts· Established productive, professional relationships with key personnel. · Coordinated the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.· Proactively led a joint company-strategic account planning process that developed mutual performance objectives, financial targets, and critical milestones for a one to five-year period.· Proactively assessed, clarified, and validated customer needs on an ongoing basis.· Led solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.· Created budgets, forecasts and schedules to ensure timely delivery of quality products.

• Manage existing service agreements to ensure sales revenue is achieved while delivering services within the cost budget • Continuously motivate CS staff toward realizing CS financial and customer satisfaction targets.• Work with regional sales managers to track and manage CS sales opportunities.• Assist Global Services Manager to implement and monitor performance management system for CS staff.• Assist Global Services Manager to implement staff retention strategies that align with CS growth prospects.• Capture and manage customer information, ensure effective use and updating of relevant information • Seek, capture and report customer feedback on a regular basis, use as basis for continuous improvement actions• Assist Global Services Manager to continually review and improve business systems to drive down costs while improving customer and employee satisfaction• Ensure adequate spare parts stock is established and maintained to effectively and expediently support the various numbers & types of contracts in the region

An innovative leader in cutting edge full-motion, 3D driving simulation technology for automotive applications, based in Salt Lake City, UT designs, engineers, manufactures and installs driving simulators throughout the world.• Organized system installations at customer sites• Conducted commissioning of new equipment and provided training to customers regarding equipment usage guidelines• Led the company in establishing equipment installation procedures, testing protocol & commissioning criteria• Traveled extensively throughout North American & Mexican regions conducting equipment installation, repair visits and delivering :train the trainer" content• Drafted comprehensive equipment QA inspection checklist to improve new products "out of box" quality

S&S Worldwide is the international leader in the creation, innovation, design, engineering, and manufacture of amusement rides and roller coasters. • Optimized existing Allen Bradley programming structure• Developed user interface programs for ride control interfaces• Tested & commissioned wiring connections, electronics functionality and overall ride operation to confirm proper & safe operation• Develped in-house tools for component testing via test bed fixtures• Traveled to worldwide locations performing start-up, commissioning & training activities

Digitran Incorporated is the recognized world leader in high-technology simulation training products for the petroleum, crane, and vehicle industries Since 1979, Digitran has placed more than 150 simulators worldwide. • Established department policies, & procedures• Managed Field Services staff for installation and support of customer base• Managed customer satisfaction and assurance of support revenues in excess of $10M• Devised QA checklist criteria which improved product quality by 25%• Conducted product assembly audit to ensure adherence to quality standards• Traveled extensively to worldwide locations for employee training exercises & client meetings• Established spare parts inventory system to ensure expedient access & replacement of required spare parts• Worked closely with the Engineering teams to provide product enhancement feedback and evaluation