Supports in the day-to-day operations of the Business Development Department.• Follows the annual marketing plan to promote professional and community awareness and build referring relationships with healthcare providers, and local and area hospitals• Develops weekly schedule that outlines targeted contacts including goal of visit, strategy planned, and summarizes/evaluates outcome of contact.• Develop strategic sales plans resulting in increased hospice referrals and census growth• Establishes and maintains a referral source data base.• Conducts sales calls and other activities aimed at achieving sales quota and goals for the assigned accounts and territory• Cultivates new and expanded sales prospects and customer opportunities to achieve sales growth• Meets the established goals for visits, contacts, number of admissions, and other goals set by Marketing Director.• Works collaboratively to aid in the timely admissions of referred patients by assisting with patient/family program visits and using relationships to ensure admissions are completed efficiently.• Maintains accurate and timely records of all marketing contacts and events as proscribed by the Marketing Director. Prepares and submits sales reports on a daily, weekly, monthly basis• Ensures education materials for referral sources are available as needed and communicates further needs to Marketing Director.• Participates in the professional and community programs as requested to promote professional growth and understanding of hospice care.• Takes responsibility for the proscribed marketing project within the department as assigned by the Marketing Director.

Oversee and Supervisor staff of Activity Department on a day-to-day basis• Maintain a monthly Activity Budget• Create monthly Activity Calendar for Oversee and Supervisor staff of Activity Department on a day-to-day basis• Maintain a monthly Activity Budget• Create monthly Activity Calendar for Assisted Living and Memory Care• Arrange Entertainment• First Aid Certified• Utilize Activity Connections daily to help provide residents with activities and handouts.* Utilized Illustratus to plan monthly calendar• Maintain community Facebook• Maintain knowledge of state guidelines for Assisted Living COVID-19 policies in regards to visitation and group gatherings.• Arrange Entertainment• First Aid Certified• Utilize Activity Connections daily to help provide residents with activities and handouts.• Utilize Illustratus to plan monthly calendar • Maintain community Facebook page• Maintain knowledge of state Assisted Living COVID-19 policies in regards to visitation and group gatherings.

Oversee and Supervisor staff of Activity Department on a day-to-day basis• Maintain a monthly Activity Budget• Create monthly Activity Calendar for Assisted Living and Memory Care• Arrange Entertainment• First Aid Certified• Lead monthly Safety Meetings• Maintain Resident Expense Fund for Activities• Utilize Activity Connections daily to help provide residents with activities and handouts.• Utilize Lifeloop to stay connected with resident’s families in regards to what is going on in the community.• Maintain community Facebook page• Assist with Passing Medication• Assist with COVID-19 resident and staff testing• Maintain knowledge of state Assisted Living COVID-19 policies in regards to visitation and group gatherings.• Organize monthly training for staff on various topics

• Supports in the day-to-day operations of the Business Development Department.• Follows the annual marketing plan to promote professional and community awareness and build referring relationships with healthcare providers, and local and area hospitals• Develops weekly schedule that outlines targeted contacts including goal of visit, strategy planned, and summarizes/evaluates outcome of contact.• Develop strategic sales plans resulting in increased hospice referrals and census growth• Establishes and maintains a referral source data base.• Conducts sales calls and other activities aimed at achieving sales quota and goals for the assigned accounts and territory• Cultivates new and expanded sales prospects and customer opportunities to achieve sales growth• Meets the established goals for visits, contacts, number of admissions, and other goals set by Marketing Director.• Works collaboratively to aid in the timely admissions of referred patients by assisting with patient/family program visits and using relationships to ensure admissions are completed efficiently.• Maintains accurate and timely records of all marketing contacts and events as proscribed by the Marketing Director. Prepares and submits sales reports on a daily, weekly, monthly basis• Ensures education materials for referral sources are available as needed and communicates further needs to Marketing Director.• Participates in the professional and community programs as requested to promote professional growth and understanding of hospice care.• Takes responsibility for the proscribed marketing project within the department as assigned by the Marketing Director.

• Receive call from potential clients inquiring on service offered • Coordinate new clients care plan and schedules• Schedule Caregivers weekly clients• Data entry into Clearcare• Problem solving to meet clients’ needs• Work with local facilities to educate on how we can help their residents

• Receive calls from patients and referrals sources in regards to scheduling testing or consult appointments• Educated patient on the type of testing they were going to have done• Enters referrals and verified benefits in AllScripts Professional• Placed calls to referrals sources when needing additional information for referrals received• Faxed confirmation fax to referring providers when patient’s appointment scheduled

• Educates facility staff on insurance guidelines.• Responsible for executing the sales strategy to increase company market share through account development.• Educating the medical community on services provided by the company• Operate within set budget• Meeting agreed admission expectations / personal productivity goal PPG• Minimum of 12 in person sales calls per day• Assist with unsigned orders and F2Fs• Expense reports are to be completed monthly.• Coordinating patient discharges from nursing facilities and hospital • Ran daily and weekly reports in Homecare Homebase

• Educates facility staff on insurance guidelines.• Assists customers during product inquiries and provides instructions on proper and safe use of equipment.• Obtains necessary medical documentation required to bill for services provided.• Trains the physicians and referrals on requirements of medical documentation needed to ensure clean, prompt and safe hospital discharge.• Coordinates and educates various nursing home staff members on proper qualifications needed to enable patient to receive proper medical coverage for equipment required.• Provides accurate communications to ensure timely delivery of equipment and services for the customer working diligently and expeditiously.• Works as an advocate for each customer providing complete follow ups.• Communicates and coordinates on timely basis to ensure appropriate product levels are maintained in the consignment closets throughout the hospital.• Independently responds to all online store inquiries and processing requests for equipment.• Researches and responds to customer inquiries providing appropriate information and product solutions.• Coordinates all home deliveries with client to insure continuity of care.• Committed to high performance through outstanding attendance and overall dependable work habits.

• Provided leadership for staff involved with order processing, incoming and outgoing phone calls to and from customers; both referral and patients.• Generated daily, weekly and monthly reports to monitor accuracy. Reviewed and monitored volume and accuracy of orders processed, phone calls and account follow up.• Interacted daily with other departments to maintain and build positive relationships to help with problems solving and improve efficiency.• Provided problem solving recommendations including creating final resolutions including a plan of action.• Supported Customer Service Representatives by assisting them with their work load when needed. As a role model for excellent customer service, inspired and motivated team to provide quality service.• Selected appropriate medium to convey information, ideas and results considering the need for confidentiality and privacy. Prepared information in format appropriate for specific purpose. Communicated information in a timely, clear, and concise manner projecting a professional image in communication.

• Completes certificate of medical necessity form for Medicaid for States of Virginia and Maryland. Certificate is completed based on information provided by physicians and/or medical facility for review and approval. Communication and listening skills are essential for documentation of accurate information.• Upon approval of medical necessity form I update system and mail Medicaid forms as required.• Work on suspended report to resolve outstanding pending authorizations.• Follow up on requests from insurance companies for additional required documentation after submission of report for reauthorization.• Requests authorization extensions for items customers need with prior approval.• Reviews initial and re-authorization reports weekly to follow up on outstanding authorization requests.• Obtain initial medical certificate for VA Medicaid for States of Virginia and Maryland.• Maintains excellent work ethics to ensure daily requirements are met in a timely fashion. Work is proactively completed.• Verbally coach and mentor staff when requested.Provides excellent customer service to internal and external employees and customers

• Verbal communication with commercial insurance companies to verify insurance coverage for Durable Medical Equipment.• Requested initial authorization from various commercial insurance companies on items requiring prior approval.• Requests authorization extensions for items customers need with prior approval.• Reviews initial and re-authorization reports weekly to follow up on outstanding authorization request.• Maintained excellent work ethics to ensure daily requirements are met in a timely fashion. Work is proactively completed. • Verbally coach and mentor staff when requested.• Provided excellent customer service to internal and external employees and customers.

♣ Excellent customer service skills maintained with patient, client, and/or physician via telephone, fax or e-mail. Proficient written and verbal communication skills are essential.♣ Experience with automated call distributing phone system.♣ Detail orientated and organizational skills used in coordination of admission and follow-up needs in ability to assess and determine client’s eligibility, financial obligation, physician’s orders, coordination of appropriate documentation and equipment needs, and notification of appropriate staff for compliance of needs.♣ Assurance that physician’s orders are in compliance with guidelines of The Home Care Division of Roberts Home Medical policies and procedures.♣ Data files updated for accuracy with client information.♣ Personally determined the needs of the client and direct concerns to appropriate staff member.♣ Adhere client confidentiality was maintained while providing professional guidance.♣ Keep abreast of product and reimbursement changes while maintaining knowledge of changes in policies and procedures.♣ Created training environment of materials for new hires to the company. Determine training schedule with coordination of calendar with various departments within the company. Personally trained new employees with established training information and I personally continue mentoring new employees until they compliance with job specifications and overall knowledge of their position and company regulations. ♣ Responsible for contracts with Montgomery Hospice, Heartland Hospice, National Homecare, National Naval and variety of physician offices for Cpap and Bipap machines require my knowledge of compliance to regulations pertaining to insurance and contractual allowances.♣ Knowledge of medical terminology.

♣ Research and follow-up to internal inquiries consisting of verbal and written communication to gather background data for further in depth resolution.♣ Personally contact physicians when claims are processed incorrectly to resolve the situation. Verbal communication with provider and guidance is given along with explanation of possible solution for discrepancy.♣ Received incoming calls from providers and members answering questions and giving guidance as required. In depth knowledge of all insurance procedures and guidelines is required in order to ascertain accurate and appropriate information is communicated to customers.♣ Expertise in overall knowledge of both United Healthcare and MAMSI guidelines. One of selected few at Frederick location with expertise in United Healthcare procedures and guidelines consisting of regenerating Explanation of Benefit letters.♣ Knowledge of medical terminology.♣ Detail orientated with excellent organizational skills.Excellent customer service skills while maintaining client confidentiality

♣ Trained new hires and existing employees on revised and updated policies and procedures.♣ Lead coordinator for Customer Service Workshops.♣ Prepared new employee training materials.♣ Assisted various departments with research material.♣ Expertise in overall knowledge of both United Healthcare and MAMSI guidelines. ♣ One of selected Trainers at the Frederick office with expertise in United Healthcare procedures and guidelines consisting of regenerating Explanation of Benefit letters.♣ Excellent customer service skills while maintaining client confidentiality.

♣ Responded to incoming calls from health plan providers.♣ Provided various insurance related information as needed to providers.♣ Upon absence of immediate supervisor, I fulfilled her responsibilities on an as needed basis consisting of assisting agents with guidance and compiling daily reports.♣ Multi-skilled to handle member inquiries regarding claim and benefits questions.Excellent customer service skills while maintaining client confidentiality

♣ Completed outbound calls to plan members to update personal information for files.♣ Maintained contact with various other insurance companies to coordinate benefits.Excellent customer service skills while maintaining client confidentiality