Karla Chou Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Adelaide, Australia

Overview of my role• Assisted Visy Fibre Packaging to meet their RTW obligations under state legislation• Provided guidance to Visy Fibre Packaging regarding Workers Compensation and other claims issues, strategies and financial implications.• Created, reviewed and monitored Return to Work plans• Assisted sites with OHS/WHS administration• Built and maintained relationships with business units.• Assisted in the minimisation of claims costs through effective and durable claims management outcomes.• Developed and tailored a National Standard Pre -employment medical Assessment • EAP Representative• Organised training for staff and employees (Warden, Confined Space, First Aid etc)• Monitored and audited the Onsite First Aid sheet• Arranged Audiometric Testing Biannually, reviewed and made recommendations• Entered information into Vault and Elumina - Safety and Injury Systems• Managed Workcover claims • Monthly LTI/MTI Rolling Data report• Managed salary continuance claims • Managed onsite physio services • Prepared weekly Worker's Comp update • Presented regular injury management meetings with management team• Attended medical appointments with workers• Managed relationships with our preferred providers • Developed Policies, Procedures and Processes that reflect best practice claims management and administration.• Managed and maintained National Initiatives for the Director of Visy Fibre, such as the National Absence Line, National Job Dictionary and Pre-employment Medical Assessment Standard.

Adelaide, Australia

Responsibilities:• Managed a portfolio of workers compensation claims • Made claim determinations within legislated timeframes • Management ofo Medically complex claims o Disputed Claims o Psychological claims o Corporate and non-corporate employer portfolios• Implemented, coordinated and monitored the rehabilitation process• Organised and attended Case Conferences• Communicated effectively with stakeholders• Created, reviewed and approved Return to Work plans

Adelaide, Australia

Responsibilities:• Managing a portfolio of workers compensation claims • Making claim determinations within legislated timeframes • Management ofo Medically complex claims o Disputed Claims o Psychological claims o Corporate and non-corporate employer portfolios• Implement, coordinate and monitor the rehabilitation process• Communicating effectively with stakeholders• Reviewing and approving Return to Work plans

Bedford Park, South Australia

Marion, South Australia, Australia