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@greenlightgroup.com
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Karla Niles is listed as Senior Engineer at Greenlight Group, a with 23 employees, based in Fallbrook, California, United States. AeroLeads shows a work email signal at greenlightgroup.com, phone signal with area code 760, and a matched LinkedIn profile for Karla Niles.
Karla Niles previously worked as HPE Service Manager Consultant at Self-Employed and ITSM Engineer/Team Leader at Hewlett Packard Enterprise. Karla Niles holds Bachelors, Business And Economics (Minor In Finance), Dean'S List from Illinois Benedictine College.
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AeroLeads found 1 current-domain work email signal for Karla Niles. Compare company email patterns before reaching out.
Senior ITSM Engineer & Product Developer for over 30 years working for major corporations and as an independent contractor worldwide.Recommendations and awards from managers and co-workers are confirmation of my strong work ethic and team player mentality.Since 1991 I have worked, in some capacity, with HPE Service Manager (legacy HP ServiceCenter & Peregrine PNMS). Prior to GreenLight Group I spent 1.5 years working as an independent contractor for HPSM. Prior to that I spent 3+ years working for HP Enterprise as an ITSM Engineer & Team Lead supporting our internal ServiceManager application as well as our global SaaS customers. For the 8 years prior to working for HPE I provided sole ServiceManager development and system support for SolarTurbines, Inc.From 1995-2005 I provided ServiceManager consulting for some of the largest corporations nationwide. I have also worked with international clients. My contracting as a software developer over the past decades has allowed me to build a solid base in project management, documentation, UAT, training and system management.Of note, I was the original Change & Request management developer of what is now OpenText ServiceManager (legacy Peregrine PNMS).
Listed skills include Program Management, Software Documentation, It Service Management, Project Management, and 45 others.
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A career timeline built from the work history available for this profile.
Greater San Diego Area
Senior ITSM Engineer working in development and support for GreenLight Group's SMAX and EasyVista clients. Support for SMAX systems running on AWS and GCP including upgrades and maintenance.Expertise in customizing all areas of SMAX. Knowledgeable in running Docker/Kubernetes architecture including commands, balancing nodes, restarting pods.Provide EasyVista Service Manager and Service Apps development and support.
Remote
Federal Client - Provided remote assistance with setup and configuration of Apache Tomcat 8.5 web server/client and IIS 8 load balancing for SM9.50 (client switched from Websphere). Installed SM9.50 and performed application and server upgrades to SM9.51 on both Windows 2012R2 and RedHat Linux servers. Setup Oracle 12c database. Subcontract – customizations done per requirements for international credit union included screen modifications (done in forms designer), cascade updates (triggers), new table creation (MS SQL) linked to existing svcCatalog, modified menus to allow access to new table for admins
Greater San Diego Area
In my last role at HPE I was the technical/operational/functional lead for SaaS ITSM. This included our internal use Service Manager system that is shared by all HPE SaaS support groups and Autonomy/Digital Safe. Our group also supported external SaaS customers using Service Manager, Asset Manager, ConnectIT, and Release Control. Responsibilities include:* Team lead for SaaS ServiceManager support* Application and system support for all Windows servers supporting our internal use Service Manager system which include:* 5 horizontally scaled Production servers * Development, Test, and Lab servers* Application and system support for SaaS customers running ServiceManager, Release Control & Asset Manager (Production, Test, and Development servers)* Diagnosis and resolution of performance issues from applications, database, network & storage* Change control monitoring for system and application releases (CAB representative)* Project management * SysAdmin & technical support to 200+ internal user base * Integration support for ticket creation and data syncs from external applications.* Creation and maintenance of html templates and tasks used to run daily data extracts* Root cause analysis for SLA downtimes* Proactive daily analysis of logs and live system status as preventative measures* Knowledge of Oracle database, SQL commands, SQL queries, and SQL developer tool * SSL certificates, LWSSO, Web Services* Responding to system monitor alerts 24x7 and collaborating with other groups as needed to quickly resolve issues* Creation of new monitors as needed* Admin for SaaS ITSM Sharepoint group* Technical documentation of integrations and procedures.* Onboarding of new team members* Setup, configuration and testing of Disaster Recovery systems/serversAll of the above require the ability to communicate with, and coordinate resources from HPE global locations.
San Diego, Ca
Initial 6 month contract to develop custom Incident tracking system for Solar Turbines Customer Support Center. Contract extended to permanent as sole ServiceCenter Administrator. Responsible for all data administration and product development. Performed upgrade from V5.1 to V6.2.5 which included web server & client installations. Developed training materials and led classes for all users on new system. Upgrade also included moving database from MS-SQL to Oracle. Developed ConnectIT scenarios to: 1) update ServiceCenter database from external engineering database. 2) create/open incidents from Lotus Notes emails in xml format.Additional responsibilities include system/server availability. On-call 24/7 for SC/SM Servers. Daily review of server event log as well as review of sm/sc/email logs. Diagnose performance issues.Lead technical/development analyst for Solar's migration from HP ServiceManager to BMC Remedy. Representative for the weekly CAB (Change Approval Board) meetings.Received Six Sigma Green Belt Certification
Goodyear Tire & RubberFirst Energy Source Inc.Commerce Insurance Group, LLCWachovia BankBanco Popular de Puerto RicoSonyAutomobile Club of Southern CaliforniaEDS TechnologiesICG Communications ICL Data (Stevenage, U.K.)Telenor Norge AS (Oslo, Norway)RATP (Paris, France)CSG Services Pty Ltd (Erfurt, Germany)Alltel Information ServicesCuyahoga County
Carlsbad, Ca
Primary product developer for Peregrine’s Change and Request Management applications. Assisted other ServiceCenter product authors with new feature development, code fixes, testing, and documentation. Integral in the release of 2 major application upgrades. Expertise in all aspects of the ServiceCenter product - including 'RAD' coding, implementations, installation, and upgrades. Provided technical phone support to extensive customer base of Peregrine's PNMS applications. Instructor for Base Utilities and Network Mgmt classes in-house and at client sites. Provided on-site consulting services.Early technical work involved IBM mainframes using TSO, CICS, JCL.
Other employees you can reach at greenlightgroup.com. View company contacts for 23 employees →
Brian Bowden
Colleague at Greenlight GroupMiddleton, Idaho, United States
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CM
Connor Madden
Colleague at Greenlight GroupDraper, Utah, United States
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JK
James Kelley
Colleague at Greenlight GroupSalt Lake City, Utah, United States
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Matt Brown
Colleague at Greenlight GroupSwartz Creek, Michigan, United States
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Amber Jones
Colleague at Greenlight GroupBoise, Idaho, United States
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Sherry S.
Colleague at Greenlight GroupOgden, Utah, United States
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Shelby Madden
Colleague at Greenlight GroupDraper, Utah, United States
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Chris Munro
Colleague at Greenlight GroupSalt Lake City, Utah, United States
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Ron Franklin
Colleague at Greenlight GroupAllen, Texas, United States
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Ethan Aleshire
Colleague at Greenlight GroupWest Jordan, Utah, United States
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Name at graduation: Karla Geraghty
Activities and Societies: TennisName at graduation: Karla Swierczek
Quick answers generated from the profile data available on this page.
Karla Niles works for Greenlight Group.
Karla Niles is listed as Senior Engineer at Greenlight Group.
AeroLeads has found 1 work email signal at @greenlightgroup.com for Karla Niles at Greenlight Group.
AeroLeads has found 3 phone signal(s) with area code 760 for Karla Niles at Greenlight Group.
Karla Niles is based in Fallbrook, California, United States while working with Greenlight Group.
Karla Niles has worked for Greenlight Group, Self-Employed, Hewlett Packard Enterprise, Solar Turbines, and Various.
Karla Niles's colleagues at Greenlight Group include Brian Bowden, Connor Madden, James Kelley, Matt Brown, and Amber Jones.
You can use AeroLeads to view verified contact signals for Karla Niles at Greenlight Group, including work email, phone, and LinkedIn data when available.
Karla Niles holds Bachelors, Business And Economics (Minor In Finance), Dean'S List from Illinois Benedictine College.
Karla Niles is listed with skills including Program Management, Software Documentation, It Service Management, Project Management, It Strategy, Information Technology, Business Process, and Integration.
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