Karla Schell Email & Phone Number

Pittsburgh, Pa, Us

Camp Kon-O-Kwee Spencer

• Oversee day-to-day operations and play a key role in planning and strategy; work collaboratively to implement and refine short- and long-term organizational objectives.• Administer a total operations budget of $2.5 million, including all revenue streams and management of facilities, staff, retail sales, program and volunteers.• Empower cross-functional team members with strong leadership and clear communication, guiding four full time and 120 seasonal staff to deliver outstanding service that consistently exceeds expectations.• Ideate and introduce comprehensive policies and standard operating procedures that streamline workflows and comply with state, local, and industry governing bodies’ requirements and best practices.• Respond promptly to crisis and emergency situations, navigating ambiguous, rapidly evolving environments with ease and professionalism to minimize impact to people, facilities, and revenue.• Coordinate with team members and senior leadership to consistently meet or exceed pre-pandemic enrollment and usage numbers via consistent increases in usage and retention.

Camp Soles

• Managed all camp operations including administration, program, kitchen, and maintenance; led fundraising events that exposed new audiences to the camp and exceeded fundraising goals.• Spearheaded an innovative marketing plan focused on community building and retention via compelling social media posts, exciting in-person events, and active board participation.• Forged and fostered cooperative relationships with volunteers, community members, and vendors to increase participation, support, and scope of camp program, leading to additional programming and revenue.• Achieved consistent 10% growth in camper enrollment for three consecutive summers; championed two capital projects totaling $160,000 including fundraising, bidding, and execution.• Decreased deficit in a $660,000 budget with creative revenue generation, effective expense monitoring, and collaborative fundraising.• Recognized by senior leadership with the YMCA of Pittsburgh Chairman’s Award for outstanding work toward the organization’s mission and goals.

Pittsburgh

• Held full oversight of nine properties, five camp programs, and four Camp Directors; played key role in vision, procurement, and implementation of grant funded programs.• Pioneered a marketing strategy that increased attendance at summer camp programs by 20% and retention by 3% over two years, using print, social media, and personal engagement events to attract a diverse client base.

• Balanced multiple responsibilities in a dual role as Senior Program Manager and Manager of Camp Pathways, working closely with the Vice President and Director of Program to create Program Department vision and strategy.• Led multifaceted projects across multiple departments, creating ambitious but attainable timelines and deliverables; managed project team members with a focus on teamwork and tangible results.• Mentored employees, serving as a trusted guide and informational resource on organizational processes, protocols, and culture; answered questions and explained complex information in easy-to-understand language.• Supervised operations at a summer residential camp serving over 1200 campers annually with a $200,000 budget; increased retention rate by 15% over three years by prioritizing service, communication, and engagement.• Recruited, hired, and trained 45 summer residential staff specializing in diverse program areas including waterfront, equestrian, trips, and general program.

Mystic Lake Ymca Camp

Bachelor Of Science - Bs, Outdoor Recreation

Activities and Societies: Resident Assistant Chair of Judicial Board Worked for the Office of Housing Assignments

Bachelor Of Science, Parks And Recreation