Karla Fleming Email & Phone Number

Atlanta, Georgia

Clients: Delta Air Lines, Coca-Cola North America

Greater Atlanta Area

Clients: Aubuchon Hardware Store, HeartGard/NexGard, Coca-Cola Mexico, Gaia Herbs, Phobio, Sondermind● Gather business and functional requirements and create detailed functional specifications documentation, feature/function matrices, workflow diagrams, and use cases● Define and validate solution options - project scope, methodology, approach, and prioritized technical requirements● Articulate and clearly communicate complex problems and solutions in a simple and logical manner● Evaluate information gathered from multiple sources, reconcile inconsistencies and break down high-level information into actionable items● Prioritize development activities with engineering teams, manage and train Quality Assurance team, and drive the project to delivery while working with stakeholders and end users● Monitor and track field force production and feedback and apprises management of positive and/or negative trends

Greater Atlanta Area

● Develop and maintain Primerica’s Client Relationship Manager (CRM) product roadmap, feature backlogs, and product documentation including user stories, use cases, logic flows, and functional specifications● Identify key businesses requirements through interviews, end user feedback, technical support, and requirements meetings● Manage Quality Assurance and IT teams to support testing and development● Lead meeting with Design/UX, Developers, Marketing, Quality Assurance, and Stakeholders to define business system requirements and to obtain input and approval on all materials● Monitor and track field force production and feedback and apprises management of positive and/or negative trends

Clayton, Ohio

● Supervised a staff of seven engaged in warehouse distribution functions, and accountable for the administration and coordination of all related activities including performance management● Assigned and delegated work assignments, ensured completion of tasks following established guidelines and processes, monitored and evaluated staff performance, and provided feedback and on the job training as needed● Focused on continuous improvement initiatives and developed and implemented a return to stock audit process within heavy parts to maintain accuracy of inventory. Provided daily and monthly reports.● Increased employee engagement through effective leadership, motivation, inclusion, and empowerment

Master Of Science - Ms, Analytics

Bachelor Of Science - Bs, Mathematics