Karla Fleming Email & Phone Number

Atlanta, Georgia

Clients: Delta Air Lines, Coca-Cola North America

Greater Atlanta Area

• Clients: Aubuchon Hardware Store, HeartGard/NexGard, Coca-Cola Mexico, Gaia Herbs, Phobio, Sondermind
• Gather business and functional requirements and create detailed functional specifications documentation, feature/function matrices, workflow diagrams, and use cases
• Define and validate solution options - project scope, methodology, approach, and prioritized technical requirements
• Articulate and clearly communicate complex problems and solutions in a simple and logical manner
• Evaluate information gathered from multiple sources, reconcile inconsistencies and break down high-level information into actionable items
• Prioritize development activities with engineering teams, manage and train Quality Assurance team, and drive the project to delivery while working with stakeholders and end users

Greater Atlanta Area

• Develop and maintain Primerica’s Client Relationship Manager (CRM) product roadmap, feature backlogs, and product documentation including user stories, use cases, logic flows, and functional specifications
• Identify key businesses requirements through interviews, end user feedback, technical support, and requirements meetings
• Manage Quality Assurance and IT teams to support testing and development
• Lead meeting with Design/UX, Developers, Marketing, Quality Assurance, and Stakeholders to define business system requirements and to obtain input and approval on all materials
• Monitor and track field force production and feedback and apprises management of positive and/or negative trends

Clayton, Ohio

• Supervised a staff of seven engaged in warehouse distribution functions, and accountable for the administration and coordination of all related activities including performance management
• Assigned and delegated work assignments, ensured completion of tasks following established guidelines and processes, monitored and evaluated staff performance, and provided feedback and on the job training as needed
• Focused on continuous improvement initiatives and developed and implemented a return to stock audit process within heavy parts to maintain accuracy of inventory. Provided daily and monthly reports.
• Increased employee engagement through effective leadership, motivation, inclusion, and empowerment

Master Of Science - Ms, Analytics

Bachelor Of Science - Bs, Mathematics