Managed a fleet of over 100 vehicles, ensuring all maintenance schedules were followed and vehicles were in compliance withsafety regulations and aligned with company policy.Coordinated with vendors and suppliers to adjust service for fleet maintenance and repairs according to the contracts.Negotiated contracts with vendors for vehicle purchases, maintenance services, and fuel supply. Giving support to Procurementdeparment enroll in this process.Conducted quarterly audits of fuel usage and vehicle expensesFeedback from fleet users: surveys, follow-up meetings on delivered vehicles. Collect the necessary information to be presented inthis type of negotiations.Follow-up of current vehicle contracts:Generation of quarterly reports for equipment managers on mileage review on Power bi. Contract extensions or cancellations.Review of costs, losses, savings in different fleet cases.

Assisted customers with troubleshooting technical issues over the phone, resulting in a 95% customer satisfaction rate.Conducted on-site visits to diagnose and repair equipment, ensuring minimal downtime for clients.Collaborated with cross-functional teams to implement new customer service initiatives, improving overall service efficiency.Managed customer service ticketing system, prioritizing and resolving inquiries in a timely manner.Provided exceptional customer support by troubleshooting technical issues and resolving inquiries in a timely and efficient manner.Demonstrated expertise in diagnosing hardware and software problems, resulting in a high rate of issue resolution and customersatisfaction.Utilized strong communication skills to educate customers on product features and functionality, leading to increased productadoption and customer retention.Work with: Zendesk - Intercom - CRM (Ad-hoc)- Jira (for bugs issues)- Kairos (on-site issues)

Provided exceptional customer service by resolving inquiries and issues related to orders, deliveries, and product questions in a timelyand professional manner.Managed incoming phone calls and emails from riders, ensuring a high level of satisfaction and problem resolution.Collaborated with internal teams to address technical issues and improve communication processes to enhance overall rider supportexperience.Utilized CRM software to document customer interactions, track trends, and identify opportunities for improving rider satisfactionand retention.

Programa de TV emitido en Cuatro: Volando Voy con Jesús Calleja.