Karla Gonzalez Email & Phone Number

Las Vegas, Nevada, Estados Unidos

* Exceptional Customer Service: Providing top-notch service to homeowners, residents, and vendors, ensuring their needs are met promptly. Achieving consistently positive reviews on Google, reflecting the high standard of service and professionalism * Management Program Expertise: Proficiently managing programs such as C3, TownSQ, Branch Access, optimizing organizational processes. * Effective Training Leadership: Leading training sessions for team members, fostering a collaborative learning environment, and aiding new members in the onboarding process. * Strategic Report Creation: Generating insightful reports to support informed decision-making within the organization. * Newsletter and Relationship Building: Taking charge of creating engaging newsletters to build and strengthen relationships with customers and clients.

México

* Led a team of 5 developers, fostering an interactive coding environment to successfully achieve project goals. * Aligned project objectives with executive leadership, focusing on scheduling, budgeting, resource management, and monitoring progress styles. * Utilized Agile-Scrum methodologies, ensuring the software development team had the necessary resources to meet deadlines and promptly addressing roadblocks through management escalation when needed. * Crafted presentations for stakeholders to communicate project vision and obtain valuable feedback. * Collaborated closely with executive, engineering, marketing, product, and sales teams to define project scopes and establish deliverable schedules

Remote

* Enhanced Webpage Performance: Modified HTML, JavaScript, and CSS to optimize webpage performance, ensuring faster loading and improved browsing experience. * Innovative Customer Resolution Tool: Designed and executed a brand-new customer resolution management tool using ReactJS, streamlining the monitoring, encoding, and resolution of customer queries and concerns. * Proactive Troubleshooting as Team Lead: Led the software engineering team, providing swift solutions and proactive troubleshooting support to resolve subtle and complex issues promptly. * User-Centric Improvements: Compiled user data to understand technical issues, modified software to fix bugs, and enhanced the interface, resulting in improved user satisfaction. * Collaborative Development: Collaborated with team members to develop new user-facing features, building code in a reusable and scalable form. Designed, built, and deployed custom content and components, integrating APIs for better designs.

Ciudad Del Cabo

- Responsible for planning, administration, and monitoring of consistent readiness of all quality management, regulatory requirements, and quality improvement processes.- Assistance to managers and other departments. Information management and internal and external communication with English language proficiency.- Responsible for solving problems, as well as receiving, filtering and distributing procedures and improvements to the quality system.

The Complete Web Developer In 2018: Zero To Mastery ( Boopcamp), Web/Multimedia Management And Webmaster

In this comprehensive course, I acquired proficiency in coding with HTML5, CSS, and Javascript, delving into advanced topics including.

Degree In Law

Being able to argue legally and thus reach the solution of conflicts. With the characteristic of always having social sensitivity, under.

Degree In Psychology

My academic journey in psychology was a comprehensive exploration of the biological, cognitive, personality, and social contexts that.

Technician In Computer Science & Computing

As a Computer Technician, I am a highly skilled professional adept at efficiently navigating the design, creation, and maintenance.