Karla Sobolev Email & Phone Number

Senior Manager in Customer Service and conduct long-range planning for the organization’s facilities and services, implementing solutions. Tasked with helping the company grow through best in practice company communication and projects revolving around company growth

Pontiac, Michigan

Ann Arbor Mi

• Responsible for all Invoicing, Accounts Receivable and Collections for Machinery and Spare Parts Dept.• International Shipping of Multi-Million dollar machines, supervising actives with Customs and Foreign Trade • Inventory Management improvement and management• Entering Orders, Quotes, Lead Times and Customer Information into company database. Executive Assistant duties including: arranging hotel accommodations, interacting with all levels of management assisting when necessary, obtaining passports and work Visas and assisting with meetings for top tier suppliers. Maintaining all of company files and database information, creating a work flow in the office that is organized and gives easy access to critical information. Charting and creating documents that analyze and tracking company metrics. Developing and Documenting SOP's

Farmington Hills Mi

• Managing hundreds of Customers’ needs to identify parts of machinery in a specialized industry.• Documenting procedures and machinery prints into a usable format• Identifying parts by reading prints/manuals and ensuring quality of products• Responsible for implementing inventory management program as well as improving shipping and receiving process to improve business practice and company overhead. • Managing crew in Inventory Management and Shipping Departments. . Developing and Documenting SOP's

Southfield, Michigan

• Managed over 50 accounts to ensure quality customer service, sales and support to outside sales.• Supported sales reps in penetrating new accounts and upgrading existing service.• Quickly and effectively solve customer challenges.• Maintain quality control/satisfaction records, consistently seeking new ways to improve customer service.• Managed Inventory and Replenishment program for Vending Customers.• Answering multi line phone systems in a Call Center.• Answering customer emails, calls and communications with concerns, issues or information and properly attending to each individual need.. Developing and Documenting SOP's

Farmigton Hills Mi

• Managing credit applications of over 20 properties.• Assisting CEO and President of company.• Answering multi line phone systems and client emails.• Responsible for maintaining all records in accordance with HUD laws. . Planning and Scheduling

Associate'S Degree, Communication, General

Education record