Karla Rodríguez De Vigil Email & Phone Number

San Salvador, El Salvador

El Salvador

• Plan, organize and coordinate activities of the Human Management Department.• Ensure compliance with the group's human management policy and the rules governing staff relations.• Organize and implement activities that promote staff motivation and harmonious work relationships.• Act as a risk manager applying knowledge of the relevant regulations in order to identify and report potential risks for the Bank.• Direct and supervise the daily activities of the work team, applying techniques that are adjusted according to the circumstance and need of the moment, in order to guarantee the fulfillment of the organization's objectives.

El Salvador

• Hiring, training and evaluation of employees.• Creation, development and revision of administrative policies and procedures for every brand in the Business Group: Ingeniados Digital Marketing, Camisetas Cocoronoco and Wallaby Decals.• Supervision of daily operations of the production and sales department.• Creation of business plans to attract new customer.

El Salvador

• Develop and monitor strategies to satisfy the demands of Human Resources throughout the company, employees and clients (AT&T, Travelomind, among others).• Provide guidance and direction to the Compensation and Benefits team.• Design, implement and supervise the induction of new employees, as well as create a training and organizational development program.• Design the Occupational Health and Safety Program for the company.• Design and implement internal Engagement program. • Design CSR Program to benefit Hogar de Ancianos San Vicente de Paul.

El Salvador

• Develop Annual Training Plan and coordinate internal and external trainings, accordingly with KPIs to measure accuracy.• Lead recruitment and selection activities including working with functional leaders to determine position requirements, preparing postings, participating in the screening and selection process, and providing feedback and guidance to hiring managers.• Provide counsel to managers and leaders regarding employee relations issues, interpretation of company policies and procedures. Applies judgment when drawing conclusions and developing solutions facilitating resolution.• Coordinate recognition programs and celebrations for all employees such as anniversary party, Christmas party, Accountant Day, Labor Day, Mother’s Day, Father’s Day etc. Administrate local internal communications tools such as bulletin boards, communications email, quarterly bulletin, etc.• Member of the FSSC 22000 Food Safety System Certification Scheme team.

Tigo El Salvador

Started as TRAINING & DEVELOPMENT SPECIALISTMain responsibilities:•Coordinate training according to the plan established by each area•Execute all training program stages with quality and timing•Follow up under performer results and provide reports to each areaIn October 2010: initially names ORGANIZATIONAL DEVELOPMENT SPECIALIST evolved to INTERNAL COMMUNICATION & ENGAGEMENT:•Responsible for the execution of the internal communication plan, and provide support to all company areas regarding communication.•In charge of Tigo News monthly issue, recruiting reporters on employee’s interested topics•Responsible of designing and executing the Engagement plan for over 1,600 employees•As part of the employee engagement plan: responsible of the execution of the Christmas Party, Children's Party, Special day celebrations such as Mother's day, Father's day, Internet day, Get together, Stop & Check, among others.•Supervise Tigo Olympics program which includes tournaments for soccer, basketball, pool and bowling for employees and a 5K run for employees and their friends and family

•Primary responsibility: to attract new customers, to follow up on closed sales, and keep in touch with existing customers; scheduling product demonstration appointments.•Attend pre-production meetings, coordinate film permits, transportation, meals, accommodation, flight reservations, and supervision of casting, art direction, post production and final product delivery among others.

•Traditional and online marketing in El Salvador and Orlando, FL USA•Responsible for providing national and international support to corporate clients on the exposure of their image in trade shows, fairs, congresses and other events by providing timely and comprehensive solutions to help achieve their marketing goals. •Responsible for maintaining corporate websites for potential customers and creating www.pubmerc.com, www.mueblespublicitarios.net, www.pubmerc2go.com among others, providing telephone and online support through chat service in each of the websites above in both English and Spanish.•Contributor to the implementation of corporate offices in Orlando, Florida CEM Manager:•Implementation of processes for improving customer-company relationship with the establishment of a CEM - Customer Experience Management program - including customer surveys to measure satisfaction and improvement programs for the enhancement of our services; defining and developing service strategies and integration into the overall corporate strategy, with mechanisms to understand the behavior and expectations of customers.

Sykes El Salvador

•Started as MSN Technical Support, collaborated with the SYKES Academy Project which helps to increase the english level for young candidates who would like to work at SYKES. •Delivered as a back up trainer for SYKES Core week and telephone skills with the Nancy Friedman, The Telephone Doctor, their training program.•Trained over 800 agents, keeping a record of learning curve, weaknesses and strengths to develop short and long term action plans.•Training on Customer Service skills and tools usage for Expedia, Inc, Hoteles.com, Office Depot, Tupperware, MSN Technical Support among others on their especial needs.•Responsible of new hires performance and support for recent employees during learning curve after training (2 weeks).•Determine level of competency desired by the account through different evaluation methods (paper based test, online assessments, real time evaluation while delivering training)•Deliver refresher training sessions and new tools launch, driven to provide a better customer service experience regarding hotels, flights, attraction & services and car rentals.

Specialization In Strategic Human Resources Management, Human Resources Development

Gestión Estratégica De Los Recursos Humanos, Human Resources Development

Postgraduate Degree, Human Resources Management/Personnel Administration, General, Dirección Estratégica Del Talento

Diplomado En Recursos Humanos, Human Resources Management/Personnel Administration, General

Business Administration, Business Administration

High School