Karla Wocken, Rd Email & Phone Number

Kansas City, Mo, Us

United States

Lead all strategic communications initiatives for the Division, reporting to Division President.• Created quarterly business review presentation templates for single- and multi-unit partners• Created monthly dashboard templates focused on patient programs, employee experience and partnership value for single- and multi-unit partners• Created a monthly Division publication for single- and multi-unit leaders

United States

Managed strategic projects for Region team, reporting to Regional Vice President.• Created and implemented new manager onboarding plan• Created and implemented monthly financial and patient satisfaction dashboards for single- and multi-unit partners• Created quarterly business review presentations for single and multi-unit partners• Created support communication and documentation for new business openings• Reviewed and approved support expenses for new business openings• Planned three-day off-site region meeting for region leaders and high-potential unit leaders• Re-envisioned the weekly region calls based on a new strategic plan

Colorado, Kansas, Michigan, Minnesota, Wisconsin & Wyoming

Oversee hospital foodservice operations across multiple hospital partnerships.• Plan and direct the operations to achieve key performance indicators• Support the development and implementation of programs that meet client needs, regulatory agencyrequirements and client and customer satisfaction• Participate in the sales process in the acquisition of new business• Monitor financial performance to ensure budgetary compliance to meet company goal• Develop and implement creative and effective solutions to client and customer challengesKey Achievements:• 2020 RDO of the Year · www.c1hawards.com/karla-wocken• 2021 TOP 10 RDO of the Year• 2020 Company Webinar Spotlight• 2021 Company Blog Post Spotlight · www.morrisonhealthcare.com/blog/lessons-learned-in-hospital-foodservice-management-communication-coaching-and-covid-19/

United States

Sole business owner of the mass-deployment of the MyDining application for TouchPoint Support Services – 14 successful go-lives with another 24 sites in the deployment process at the project’s peak. Daily interaction with clients and regional and executive leadership as the subject-matter expert on the MyDining application and implementations. Managed a team of 11 dining technology team members (six direct reports).• Responsible for ensuring proper system functionality, EHR integration and patient safety and satisfaction before, during and after all implementations• Oversee all database configurations/customizations and system rollout to all TouchPoint accounts• Create test scripts and conduct successful interface testing sessions prior to go-live• Participate in weekly operational and IT conferences calls prior to go-live• Facilitate remote associate and management of dining technology application training prior to go-live• Provide support during and after go-live via email, telephone and remote support tools• Test development patches prior to weekly production implementations• Conduct on-site dining technology training to food and nutrition services management

United States

MyDining database project owner and manager - responsible for ensuring proper system functionality and patient safety and satisfaction before, during and after all implementationsOversee all database configurations/customizations and system rollout to all Morrison Healthcare accounts• Hire/train/manage team of 10 MyDining database consultants• Train MyDining database consultants on MyDining administrator functionality• Create test scripts and conduct successful interface testing sessions prior to go-live• Create allergy and diet lookup tables for interface configuration and customization• Participate in weekly operational and IT conferences calls prior to go-live• Facilitate remote associate and management MyDining training prior to go-live• Provide support during and after go-live via email, telephone and remote support tools• Test development patches prior to weekly production implementations• Conduct monthly training for MyDining Patient Programs Certification

Chicago, Il

• Implemented a new wellness-focused room service style patient services menu, which included: customizing paper menu templates, revising menu spreads according to prescribed diet protocols, building menu grids on patient services software, training dining associates and nursing staff about the new menu and completed patient visitation to gather valuable patient feedback post go-live.• Consulted with the hospital EHR and patient services program software teams to troubleshoot issues

Janesville, Wisconsin

• Built and led the Food and Nutrition Services department at a brand new hospital - achieved and maintained 100% patient and guest satisfaction while remaining profitable within first month of opening• Hired, trained and managed cross-functional staff of 21 Food and Nutrition Services employees and four Morrison Healthcare managers• Trained patient services staff on all policies and procedures of the hotel style patient services program• Oversaw operations of room service style program (patient meal services), Prairie View Café (retail café) and Garden Bistro (coffee shop)• Handled all accounting functions: budgeting, purchasing, inventory, cost controls, client billing, cash management and employee payroll• Utilized resources safely and efficiently• Consulted with hospital EHR and patient services program software teams to troubleshoot issues

St. Cloud, Minnesota

• Monitored patient tray line to ensure/enforce patient's nutritional needs were met• Created diet protocols for special diet requirements/restrictions• Communicated with hospital staff (doctors/nurses/unit clinical dietitians) regarding special diet requirements and restrictions• Motivated staff to attain the 90th percentile according to Press Ganey for overall patient satisfaction• Supervised and trained staff on diets for bedside and room service style menus• Revised/update/enforced Morrison Healthcare and St. Cloud Hospital policies and procedures and implemented food safety and sanitation standards

Dpd Internship, Dietetics

B.A., Dietetics (Dpd Program)

Graduated with Cum Laude honors (GPA 3.74) in 3.5 years with B.A. degree in Dietetics.