Karl Cran Email & Phone Number

Denver, Colorado, United States

Chicago, Il

Subject Matter Expert in the Services Procurement Industry. Responsible for orchestrating implementation and consulting clients on best practices within the global VMS Market.Implementation - Collaborate with project team and partners on full-cycle implementation including requirements gathering, best practice workflow presentation, client configuration documentation, test and production site configuration with demonstrations. Actively contribute to project strategies, planning, and process improvements.Client Services - Work with customers to ensure seamless solution design, delivery and issue resolution. Frequently partner with system integrators (Deloitte, Ernst & Young) and Managed Service Providers (Kelly, Monument) to deliver industry leading solutions and an exceptional customer experience.

Atlanta, Ga

Developed and implemented customer specific software plans for automotive dealerships. Customized and modified the client's on premise software to match their unique business needs. Evaluated and revised customer procedures in order to improve efficiency and profitability. Resolved, in real time, any issues encountered during implementation. Responsible for the training provided to all on premise end users, including but not limited to: Owners, Directors, Managers, Parts and Service Advisers, and Technicians.

In order to earn the distinction of "Iron Phi," a brother of Phi Delta Theta must raise at least $1000 for the ALS Association and complete an athletic event. Since the summer of 2010, I've raised $1940 for the ALS Association and raced in multiple triathlons.

Ann Arbor, Michigan

Mcard Center, Ann Arbor, Michigan

Responsible for the production of University identification cards, as well as managing the access and priviledges of those cards. Entrusted to handle sensitive private information and assure the safety of that information. Customers are supported both in person and over the phone. During the summer months, cards and photos for the incoming students are processed and produced prior to their arrival for orientation.

Ann Arbor, Michigan

•Coordinated and administrated chapter executive board meetings, ensuring efficient communication and time management.•Worked with the executive board to maintain positive, productive relationships between the chapter and alumni, housing board, Phi Delta Theta general headquarters, university interfraternity council, and local philanthropic partners.•Oversaw and directed the actions and event planning of any officer not on the executive board, including the social committee, philanthropy chairman, rush chairman, and brotherhood chairman.

Ann Arbor, Michigan

•Responsible for the organization of the chapter’s key philanthropic events, contributing to organizations such as the ALS Foundation, Ann Arbor Active Against ALS(A2A3), and Relay for Life.•Nearly $4000 raised in funds during tenure as Philanthropy chair.

Bloomfied Hills, Michigan

Work environment was a close knit community of managers, sales associates, and cashiers. Although not a sales associate myself, the 3 years of experience taught me a great deal about intragroup relations, customer relations, and customer satisfaction. As a cashier, responsibilities included:• Upholding the completion and consistency of sales, orders, and lesson scheduling, both in person and on the phone, in order to maximize availability of managers, sales associates, and lesson pros.• Providing customer service and assistance at the counter, over the phone, and throughout the store, with the result that sales associates could focus on product specific customers.• Managing customer returns, complaints and discrepancies, conferring with managers to resolve any problems, resulting in increased customer satisfaction and additional sales.