Karlee Shew Email & Phone Number

Lead the design and implementation of strategic systems and technology solutions tostreamline escrow and title processes, improve productivity, and enhance servicedelivery.• Collaborate with cross-functional teams, including operations, PDE, and compliance, toidentify business requirements and translate them into actionable system enhancementsor new software applications.• Played a key role in troubleshooting technical issues and providing support to resolvechallenges during the implementation phase, contributing to the successful launch ofthe new system.• Led initiatives to improve the efficiency and effectiveness of our ticketing system,resulting in streamlined communication, faster issue resolution, and enhanced usersatisfaction.• Implemented strategies to optimize project flow, including the introduction of testingprocedures, establishment of regular release schedules, and facilitation of smoothhandoffs between cross-functional teams.• Demonstrated strong project management skills by overseeing the execution of systemenhancements and updates, ensuring alignment with business objectives and timelines.

• Process managed and tested company’s operational software upgrades. Includes internal and external communication with teams to ensure deficiencies in system were eliminated to reach functional stability. • Lead our team of two system administrators to build and scale core production software.• Collaborated with the product and leadership teams to continually implement and refine our application software and app to streamline the closing process for end users and our customers, ensuring clear visibility to all stakeholders.• Developed complex workflows and executed workflow plans, timelines, and logistics based on overall project parameters to save time.• Leveraged operational and technical knowledge to partner with our development team to meet emerging business needs as well as increase automation and integrations.• Identify and communicate key milestones, blockers, and feedback cycles.• Met 100% on-time project deadline goals, applying agile methodology. Released an average of 5 “Sprint backlog” items weekly in addition to overall company goal projects, such as workflow redesigns, which vastly improved communication between internal teams and allowed for more efficient closings during the signing process and disbursement of funds and recordings.

• Helped run the team who builds and supports mission-critical escrow software (Resware), and trained others as the domain expert• Organized and documented workflow road map and requirements to scope out projects and pass off to internal teams for configuration. Communicated system improvements to all stakeholders after release.• Created the reported system to communicate workflow user errors to management, to improve Operation’s team efficiency. • Designed and facilitated UAT (user-acceptance testing) requirements for projects to increase quality and accuracy.

Greater Seattle Area

• Effectively communicated with our channel partners and customers to keep closings on track, averaging 50 closings per month.• Collaborated with our iBuyer partners to build and streamline a workflow on both sides of the transaction to increase efficiency. Includes organizing and documenting closing specifications. • Collected, tracked, and logged paperwork to coordinate efficient closings.• Worked side-by-side with channel partners to answer questions about new markets and opportunities as we expanded the business.• Leveraged technology to exceed client expectations. Specializing in working with ibuyer clients across multiple states.

Portland, Oregon, United States (Remote)

• Created standardization of region-specific collateral for users across 5 states (Washington, Arizona, Nevada, Oregon and California), requiring monthly travel.• Obtained requirements and specifications from stakeholders for ResWare.• Assisted in UAT to ensure successful execution and knowledge transfer to all team members and managers or new workflows.• Trained end-users in new workflows and developed best practices in the closing process.• Supported the helpdesk team to Troubleshoot malfunctions with systems and programs to pinpoint root cause of issues and restore functionality.• Documented, tracked, and evaluated new workflows as new region rollouts required.

Bellevue, Wa

• Generated leads and capitalized on valuable business opportunities to bring in thousands of additional company revenue, improving the company’s profit line and increase marketshare.• Planned and developed strategies to increase sales and territory in the lending community.• Used previous escrow knowledge to assist clients, troubleshoot issues and concerns, while answering closing document questions. • Maintained meticulous client personal preferences and meeting notes in the internal customer relationship management system. This built client loyalty and helped communicate to the Operations team- ensuring a smooth closing. • Aided clients in the creation and execution of marketing collateral to use to expand and leverage their business.

Kirkland And Bellevue, Wa

• Communicated regularly with customers during the escrow closing process, addressing customer concerns and escalations with an elevated level of professionalism and speed.• Maintained privacy and confidentiality of company and customer information. • Prepared documents and closing statements. Ordered payoff demands, HOA statements, evidence of insurance and other required documents.• Managed the team’s master calendar of signing's and organized related paperwork.• Performed a wide range of administrative duties as needed. • Built an extensive knowledge of escrow policies and best practices. • Facilitated clear and effective communication between brokers, borrowers, and lenders.

Kirkland, Wa

• Greeting guests• Answering a multi-line phone system• Keeping supply inventory• Processing contracts and paperwork (scanning, copying, filing, etc.)• Data Entry• Daily check deposits• Daily processing of mail & deliveries

Longview, Wa

• Design high quality letterhead, business cards, logos, brochures & other business materials• Work in a fast pace environment on numerous projects while meeting tight deadlines• Communicate with customers though e-mail, phone, and in person daily• Produce direct-to-plate polyester plates & traditional metal plates for printing a offset press• Assist designers with files

Longview, Wa

• Conceptualize & Design successful ads for Banks, Hospitals, Doctors, & Salons• Provide visual solutions to communicate specific messages• Complete numerous projects under tight deadlines• Cultivate positive working relationships with clients• Continuously out perform team members