Karley Clark Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Manages spend and savings data for global procurement organization. Also assists with regional and global procurement budgeting. Manages entire US and Global procurement spend and savings tracking requirements including pivot tables, dashboards, and powerpoints. Additionally assisted with European integration onto Jaggaer platform and other global tracking initiatives.

Charlotte, North Carolina Area

- Created department's first ever white paper. Updated white paper quarterly based on department numbers. Assisted with department campaign efforts to engage third party phone subscribers.

Charlotte, North Carolina Area

Worked closely with TWCBC Sellers, Sales Management and 3rd party Business Partners to ensure that all leads provided by 3rd party partners were received by the appropriate sales team. Created and maintained program's first ever consistent communication strategy. Comprehensive communication strategy included creating and mailing monthly email communications, quarterly newsletters, and periodic incentive announcements to over 7,000 registered Business Partners. Also managed tracking and effectiveness of each piece based on a variety of measures including open rates and click through rates.Focused on educating and training both internal TWCBC employees and Business Partners on best practices through a combination of webinars, and live presentations. Also planned and hosted 2 monthly Business Partner Briefing Series Events across the continential US for an average of 35-50 business partners and TWCBC employees. Responsible for Business Partner Referral Program's reporting including creating the program's first ever quarterly report template. Quarterly reports provided valuable insight for TWCBC Sales Leaders about both TWCBC Seller performance and partner performance within the program.

Charlotte, North Carolina Area

Managed company's seasonal pricing program for business customers in the Northeast. Worked diligently year round to downgrade and upgrade roughly 3,000 customer's accounts to ensure accurate billing during active and inactive seasons. Worked with sales leadership, customer service leadership, and finance leadership on year long project to overhaul seasonal program. Created invoices and acted as only point of contact for customer service and billing related questions for 30 + special billing accounts. Each special billing account had a monthly recurring revenue minimum of $10,000 or more, or had at least 10 separate active locations.Oversaw all aspects of each special billing account, including adding or removing new locations or services, any requests for discounts or credits, all collection and delinquency issues.

Syracuse, New York Area

Handled billing and service related calls from local business class customers. Embraced companies 'One Call Resolution' strategy and consistently resolved all customer concerns in one phone call.

Syracuse, New York Area